Customer Support & Service Operations Leader | COPC-Certified | AI-Driven Transformation | Vendor Strategy | Global Scale
With 8+ years leading high-impact customer support teams at global tech companies like Bird and Uber, I specialize in building scalable support operations from the ground up. From launching and restructuring international vendor teams to designing customer-centric KPIs, I bring structure, speed, and results.
🔹 Scaled teams across EMEA, APAC & the Americas
🔹 Negotiated major tool contracts (Zendesk, etc.)
🔹 Led COPC certification and QA transformations
🔹 Delivered $100K+ in annual support savings
🔹 Currently helping companies transition to AI-supported CX
I’m open to interim, consulting, or full-time roles in tech, mobility, energy, or wellness — where customer experience meets operational excellence.
Let’s connect if you need support to scale efficiently, integrate AI into support, or boost your CSAT while reducing costs.More...
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The TL;DR?
I'm someone who can help you work smarter rather than harder. I've worked the last decade with some of the hottest, high-growth tech startups and movers and shakers in a smorgasboard of industries. I know Ops, and I know how to hack a path to success with less. I'm a great thought partner and I can help you build your roadmap for making your own life a lot easier.
But if you're looking for something more formal...here's the intro that OpenAI wrote for me:
Experienced Director of Operations with over a decade of expertise in strategic planning, cross-functional leadership, and boosting operational efficiency. Known for turning complex challenges into clear, actionable strategies and driving business growth through innovative solutions. Proven success in managing global teams, enhancing productivity, and fostering continuous improvement. Skilled in aligning goals with execution, delivering measurable results, and ensuring smooth communication across all levels. Passionate about leveraging technology to optimize processes and ready to bring visionary leadership to a dynamic, growth-oriented company.More...