Requests
3
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
VIVI EDUCATION SOLUTION DEVELOPMENT JSC.Deputy Managing Director
Nov. 2020Ho Chi Minh City, Vietnam
InvestaureumBusiness Development Director - Vietnam Office
Jul. 2018 - Jun. 2020Ho Chi Minh City, Vietnam
U.S. INVESTMENT SERVICESProcessing Director Cum Member of Board of Management
Dec. 2017 - Jul. 2018VietnamStrategic Planning
• Understand and shape the company’s strategy
• Develop plans to materialize strategy and analyze business proposals
• Research competition to identify threats and opportunities
• Assess the company’s operational and strategic performance
• Align processes, resources-planning and department goals with overall strategy
• Provide support and insight into organizational changes • Monitor and analyze industry trends and market changes
Internal Training Support
• Directing the assessment for training and staff development to enhance the effectiveness of employee performance in achieving the objectives of the company.
• Identifying/incorporating best practices and lessons into department plans.
• Providing a broad range of consultative services to employees regarding policies and procedures.
• Providing expertise in strategy development and execution, planning and facilitation of employee relations efforts.
• Designing and developing training programs for employees.
• Consults with management on performance, organizational and leadership matters. • Conducts assessments to determine measures to enhance employee job performance and overall department performance.
Marketing Planning Support
• Compiling and distributing financial and statistical information to marketing department
• Preparing monthly newsletter and professional article for the company website
• Preparing reports, company brochures and similar documents
• Assisting with promotional activities
• Helping to organize market research.
Customer Service Strategy Support
• Reviewing the previous customer handling and satisfaction policies before start working over new strategies.
• Initiating new training plans to train company’s customer care department
• Suggesting changes in administration and in customer service to present it in a proper manner.
• Improving the service level by making minor changes which plays an important role to enhance sales of company.
U.S. INVESTMENT SERVICESCase Manager
Dec. 2015 - Dec. 2017Ho Chi Minh CityInvestor Accounts
• Monitor and track all developments for the client
• Maintain accurate records of progress
• Submit regular reports on Investor progress and status to CEO and Principals
• Manage Investor caseloads
• Act as primary lead on assigned client case load
• Proactively monitor client’s immigration process
• Proactively communicate with client’s professional service providers (e.g. legal, banking and fund administration partners)
• Quality control of investor processing
• Receive new leads and convert into active investor
• Provide regular reporting to the investors
• Coordinate and host investor tours and site visits
• Manage and support all forms of communication to investors including newsletters, investor reports and statements, notifications, etc.
Develop and Manage Referral Sources
• Develop referral sources
• Conduct regular market research on EB-5 related events in the US
• Convert referral source leads into partners
• Support marketing efforts including investor event and EB-5 industry events
• Manage referral sources
• Grow and deeper relationships with existing referral sources
• Provide regularly referral reports to CEO (e.g. referral agreement and referral performance)
• Make formal and informal presentations to potential EB-5 investors and partners
• Act as referral concierge service to professional service network in-country and in US
Cross-function Support
• Provide cross-function support to the company
• Support other company functions as directed and as needs arise
U.S. INVESTMENT SERVICESProcessor
Jul. 2015 - Dec. 2015Vietnam• Perform intake of cases, troubleshooting and establishing case strategy.
• Analyze case documents and prepare immigration applications for filing with the appropriate US government agency.
• Drafting petitions, applications and specialized support letters detailing eligibility for immigration benefits.
• Communicate regularly with clients and foreign nationals regarding procedural and case processing issues, assisting with the review of case under supervision of US immigration attorney.
• Prioritize and assign cases, monitor workload and production.
• Oversee status of cases through utilization of case management.
• Work closely in team environment and provide updates while building knowledge of Firm and client processes.
• Learn procedural and processing requirements for various types of non-immigrant and immigrant visa petitions and applications.
• Assist in the hiring and training of new team members.
• Identify ways to improve team productivity and international projects.
U.S. INVESTMENT SERVICESInvestment Consultant
May. 2015 - Jul. 2015Vietnam• Planning, strategy and executing the marketing plans.
• Holding the meeting daily at the office with high-net-worth clients.
• Professionally advising, managing client relationships and other customer service
• Following up, guiding and assisting clients at every stage in the documentation process
VNDIRECTBroker
Feb. 2014 - May. 2015Ho Chi Minh City- Providing investment advice and recommendations
- Monitoring stock market performance
- Purchasing new share issues
- Interpreting financial reports
- Administering and evaluating clients' investment holdings
- Consulting clients to open new positions
Ho Chi Minh CitySick Leave and Maternity leave
Apr. 2012 - Feb. 2014Ho Chi Minh City
Asia Commercial BankCustomer Service Representative
Sep. 2011 - Apr. 2012Ho Chi Minh City• Evaluates loan applications and documentation by confirming credit worthiness.
• Improves loan applications and documentation by informing applicant of additional requirements.
• Rejects loans by explaining deficiencies to applicants.
• Completes loan contracts by explaining provisions to applicant; obtaining signatures and notarizations; collecting fees.
• Helps customers by answering questions; responding to requests.
• Maintains customer confidence by keeping loan information confidential.
• Accomplishes bank mission by completing related results as needed.
Maastricht MBA ProgramAcademic Officer
Mar. 2011 - Jul. 2011Ho Chi Minh City• Provide personal administrative support to managing academic activities.
• Prepare and manage reports and documents.
• Maintain class schedules and calendars.
• Organize internal and external events.
• Provide consultancy for prosperous MBA students
Vietnam EximbankIntern
Jan. 2011 - Apr. 2011Ho Chi Minh City
Intch is a Professional Networking App for the Future of WorkSee more people like Thao on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
650037 people
18
Customer Service Representative -Telemarketer Team lead @ Internation Tourist Club
18
Assistant Director of Sales and Marketing @ Hidden Mansions Saigon Ressort
17
Business Development Manager
59626 people
18
Assistant Director of Sales and Marketing @ Hidden Mansions Saigon Ressort
17
Business Development Manager
15
Business Development Manager