My Food BagSenior Manager Customer Operations
May. 2016 - Dec. 2018Auckland, New ZealandThe aim and purpose of my role is to elevate the customer experience, delight our foodies, improve the customer churn and satisfaction. To bring My Food Bags Customer Love team to the next level. Challenging current processes and procedures and opening new avenues to improve our service and resolve current customer critical issues while strategically preparing for the future challenges of a high growth business.