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Work Background
TrustlyRelease Management Analyst
Sep. 2023Vitória, Espírito Santo, Brazil- Scope Validation: Conducting scope validation of Issues Waiting to Merge, ensuring compliance.
- Pull Request Review: Validating Pull Requests to ensure they are directed to the correct branch, maintaining code integrity.
- Pull Request Merging: Executing merges of Pull Requests, facilitating continuous integration and delivery of new features.
- Release Package Deployment: Implementing release packages in Test and Staging environments, as well as monitoring deployments in Production to ensure system stability.
- Rollback and Revert Management: Monitoring rollbacks and reverts in case of identified impacts, minimizing service interruptions.
- Hotfix Deployment: Coordinating and executing hotfix deployments to resolve critical issues quickly and efficiently.
- Post Mortem Documentation: Managing Post Mortem documents, analyzing incidents, and implementing improvements to prevent recurrence.
- Training: Conducting training sessions for new employees and providing knowledge refreshers.
DealSr Process Analyst (Chapter Lead)
Jan. 2022 - Sep. 2023Responsible for Process Mapping and Management
• Tools Used: BPMN, SIPOC, CTC, RACI Matrix
Activities:
• Conducting interviews with internal areas to understand needs and challenges
• Brainstorming approach to contextualize problems and propose action plans
• Creating and documenting processes and diagrams (process map, value chain) Continuous Process Improvement
• Identifying pain points and improvement opportunities
• Defining and monitoring improvement actions
• Evaluating the results obtained Corporate Risk Mapping
• Understanding activities that represent risks
• Mapping internal controls and solutions Process Modernization and Automation
• Creating and managing SharePoint sites for process documentation
• Controlling access and sharing
• Using Power Automate for automated workflows OKR Management
• Using the Profit tool for OKR management
• Monitoring and tracking results
• Creating NPS and F4P surveys with Microsoft Forms
Nexa TecnologiaSr Process Analyst
Mar. 2021 - Oct. 2021Vitória, Espírito Santo, BrasilOutsourcing Valley:
- IT Service continuity management (based on ITIL).
- Impact Analysis - Made from analysis of high and critical impact incidents.
- Situation Management - Analysis of Crisis candidates.
- Problem Management - Proactive and Critical Problem Management, from investigation to final monitoring, ensuring the quality of documentation.
- Incident and Requests Management - Management aiming at quality in the documentation of incidents and Requests, volume variation and deviations.
- Crisis Management (Major Incident / Availability) - Acting on high and critical impact incidents to re-establish a service or functionality as quickly as possible.
- Change Management - Technical assessment of global changes in IT and AT environments. External outsourcing (ISO 20,000 AND ITIL):
- Process maturity assessment.
- Design and implementation of the Problem, Incident, Crisis and Change Management process in several clients.
- Creation of process documentation according to the Client's complexity and maturity. Internal Governance (ISO 20.000):
- Problem Management - Proactive and Critical Problem Management, from investigation to final monitoring, ensuring the quality of documentation.
- Incident and Requests Management - Management aiming at quality in the documentation of incidents and Requests, volume variation and deviations.
Nexa TecnologiaITIL IT Processes Analyst PL
Mar. 2018 - Mar. 2021Vitória Area, BrazilIT Services Continuity Management (ITIL based);
- Impact Analysis - Made from high and critical impact incident analysis;
- Situation Management - Analysis of possible Crisis candidates;
- Problem Management - Proactive and Critical Problem Management, from investigation to final monitoring, ensuring the quality of documentation;
- Incident Management - Management aiming at quality of incident documentation, volume variation and deviations;
Availability Management (Crisis) - Acting in high and critical impact incidents to reestablish a service or functionality as soon as possible;
- Change management. - Technical assessment of global changes in IT and TA environments.
Accenture BrasilITIL Situation Manager (High & Critical Priority Incidents)
Sep. 2015 - Jan. 2018Vila Velha e Região, Brasil - IT Services Continuity Management;
- Impact analysis.
GapsoITIL Situation Manager (High & Critical Priority Incidents)
Aug. 2014 - Sep. 2015Vila Velha e Região, Brasil- IT Services Continuity Management;
- Impact analysis.
Microsoft Innovation Center VitóriaDevigner
Jul. 2012 - Jun. 2014Vitoria, Espirito Santo- Development.;
- Design Thinking;
- Advertising;
- Administration;
- Project Management;
- Social Events;
- Content, Inbound and Digital Marketing.
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