Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
TrustlyRelease Management Analyst
Sep. 2023Vitória, Espírito Santo, Brazil- Scope Validation: Conducting scope validation of Issues Waiting to Merge, ensuring compliance.
- Pull Request Review: Validating Pull Requests to ensure they are directed to the correct branch, maintaining code integrity.
- Pull Request Merging: Executing merges of Pull Requests, facilitating continuous integration and delivery of new features.
- Release Package Deployment: Implementing release packages in Test and Staging environments, as well as monitoring deployments in Production to ensure system stability.
- Rollback and Revert Management: Monitoring rollbacks and reverts in case of identified impacts, minimizing service interruptions.
- Hotfix Deployment: Coordinating and executing hotfix deployments to resolve critical issues quickly and efficiently.
- Post Mortem Documentation: Managing Post Mortem documents, analyzing incidents, and implementing improvements to prevent recurrence.
- Training: Conducting training sessions for new employees and providing knowledge refreshers.
DealSr Process Analyst (Chapter Lead)
Jan. 2022 - Sep. 2023Responsible for Process Mapping and Management
• Tools Used: BPMN, SIPOC, CTC, RACI Matrix
Activities:
• Conducting interviews with internal areas to understand needs and challenges
• Brainstorming approach to contextualize problems and propose action plans
• Creating and documenting processes and diagrams (process map, value chain) Continuous Process Improvement
• Identifying pain points and improvement opportunities
• Defining and monitoring improvement actions
• Evaluating the results obtained Corporate Risk Mapping
• Understanding activities that represent risks
• Mapping internal controls and solutions Process Modernization and Automation
• Creating and managing SharePoint sites for process documentation
• Controlling access and sharing
• Using Power Automate for automated workflows OKR Management
• Using the Profit tool for OKR management
• Monitoring and tracking results
• Creating NPS and F4P surveys with Microsoft Forms
Nexa TecnologiaSr Process Analyst
Mar. 2021 - Oct. 2021Vitória, Espírito Santo, BrasilOutsourcing Valley:
- IT Service continuity management (based on ITIL).
- Impact Analysis - Made from analysis of high and critical impact incidents.
- Situation Management - Analysis of Crisis candidates.
- Problem Management - Proactive and Critical Problem Management, from investigation to final monitoring, ensuring the quality of documentation.
- Incident and Requests Management - Management aiming at quality in the documentation of incidents and Requests, volume variation and deviations.
- Crisis Management (Major Incident / Availability) - Acting on high and critical impact incidents to re-establish a service or functionality as quickly as possible.
- Change Management - Technical assessment of global changes in IT and AT environments. External outsourcing (ISO 20,000 AND ITIL):
- Process maturity assessment.
- Design and implementation of the Problem, Incident, Crisis and Change Management process in several clients.
- Creation of process documentation according to the Client's complexity and maturity. Internal Governance (ISO 20.000):
- Problem Management - Proactive and Critical Problem Management, from investigation to final monitoring, ensuring the quality of documentation.
- Incident and Requests Management - Management aiming at quality in the documentation of incidents and Requests, volume variation and deviations.
Nexa TecnologiaITIL IT Processes Analyst PL
Feb. 2018 - Mar. 2021Vitória Area, BrazilIT Services Continuity Management (ITIL based);
- Impact Analysis - Made from high and critical impact incident analysis;
- Situation Management - Analysis of possible Crisis candidates;
- Problem Management - Proactive and Critical Problem Management, from investigation to final monitoring, ensuring the quality of documentation;
- Incident Management - Management aiming at quality of incident documentation, volume variation and deviations;
Availability Management (Crisis) - Acting in high and critical impact incidents to reestablish a service or functionality as soon as possible;
- Change management. - Technical assessment of global changes in IT and TA environments.
Accenture BrasilITIL Situation Manager (High & Critical Priority Incidents)
Sep. 2015 - Jan. 2018Vila Velha e Região, Brasil - IT Services Continuity Management;
- Impact analysis.
GapsoITIL Situation Manager (High & Critical Priority Incidents)
Aug. 2014 - Sep. 2015Vila Velha e Região, Brasil- IT Services Continuity Management;
- Impact analysis.
Microsoft Innovation Center VitóriaDevigner
Jul. 2012 - Jun. 2014Vitoria, Espirito Santo- Development.;
- Design Thinking;
- Advertising;
- Administration;
- Project Management;
- Social Events;
- Content, Inbound and Digital Marketing.
Intch is a Professional Networking App for the Future of WorkSee more people like Jackson on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
249688 people
20
visual effects supervisor @ Trioscope Studios
22
CEO, Growth Hacker and Analytics Expert @ Saga Consulting
17
Marketing Director @ Climb Marketing
55222 people
22
CEO, Growth Hacker and Analytics Expert @ Saga Consulting
15
CEO @ Damch
16
Partner, SaaS, AI and Data Director @ Bravium