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Work Background
NLC Property Management LLCAssistant Property Manager
Mar. 2016 - Mar. 2024
Republic ServicesAdministrative Assistant
May. 2009 - Jan. 2016United States
Children's Mercy Kansas CityCompensation Benefits Specialist
Dec. 2006 - Mar. 2008United StatesPrepared all new hire packets for weekly employee orientation. Liaison for all levels of hospital staff during annual open enrollment in advising of benefit changes. Worked with third party COBRA administrator with a weekly report of terminated employees. Position required working with proprietary data such as compensation levels, employee medical claims and personal information such as social security numbers.
SprintEmployee Benefits Specialist
Jan. 2000 - Dec. 2006United StatesEmployee Benefits Assistance Center - processed new hire forms from a queue such as benefit enrollment forms and beneficiary designation. Answered incoming calls from employees regarding all benefit options and basic claim issues. Open Enrollment Floor Lead - managed six temporary employees brought in for Open Enrollment processing. Conducted weekly one on one feedback and reviewed recorded calls with the temp staff to best their skills of benefits and form processing. Four of my six temps hired on full time at the end of open enrollment. Employee Benefits Resolution Specialist - one of six employees of new team developed to handle escalated benefit issues for active and retired employee population. Required high level of summary plan description, coordination of benefits with secondary plans, and coordination of benefits with Medicare. Drafted guide for team on basics of Medicare coordination of benefits. Worked together as a team with benefits appeals team. Life/AD&D Specialist - one of three points of contact that processed all life insurance, AD&D claims, and grandfathered Union plans from acquired companies dating back to an employee population from the 1940s. 401k Administration - one of three employees of new team to handle weekly SOX audits of all contributions across Sprint employees and newly acquired NexTel employees. Weekly audit of employee contributions to confirm contribution limits and loan repayments were compliant. Worked with IT department to assist with transition of benefit systems from DOS to PeopleSoft. Worked with break away company, Embarq, to ensure compliance of 401k contributions and loan repayment programs within the old DOS system.
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