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Work Background
Enterprise Project Manager
Closer TunisiaEnterprise Project Manager
Nov. 2017 - Mar. 2022Identifying good business opportunities, concluding agreements and closing deals, managing different teams and coordinate between them, making sure the project progresses smoothly and on schedule.
Executive Assistant To Chief Executive Officer
Closer TunisiaExecutive Assistant To Chief Executive Officer
Nov. 2016 - Mar. 2020Tunis, TunisiaProject Manager and CEO executive assistant Established business plan. Created logo and website. Recruited business partners. Negotiated and closed deals. Managed creative projects, promoting a superior corporate image. Developed and maintained crucial internal and external relationships. Assessed competitor strategies. Increased internal productivity
Directrice de clientèle
EdatisDirectrice de clientèle
May. 2014 - Nov. 2017
Business Development Specialist
EdatisBusiness Development Specialist
Mar. 2014 - Sep. 2016Tunis, TunisiaKey Account Manager | 2014 - 2015 Business Developer & Project Manager | 2015 - 2016
Superviseur
TranscomSuperviseur
Nov. 2009 - Apr. 2014
Agent de service clientèle
TranscomAgent de service clientèle
May. 2008 - Nov. 2009
Team and Quality Leader
TranscomTeam and Quality Leader
Mar. 2008 - Feb. 2014Tunis, TunisiaPresented daily to the team: results, achievements, soft skills & product refreshes. Coached senior agents; internal consultancy. Planned and delivered: trainings, call calibrations, performance reviews. Monitored daily targets (NPS, ASAT, AHT, RR) Met or exceeded all monthly targets Updated existing email generator - wrote, translated and edited over 150 articles and email templates. Launched Genesys (CRM), reporting daily anomalies & proposing improvements. Launched Medallia: tested and trained on system; provided daily feedback. Managed the training team - designed and facilitated coaching and training both internally and externally (Strasbourg, France). Performed quality audits & verbatim analysis to improve services provided..
Customer Service Specialist
TranscomCustomer Service Specialist
Mar. 2008 - Feb. 2009Tunis, TunisiaAdministrative duties: accepted and directed phone & email communications. Monitored new hires. Certified as backup trainer
superviseur qualité
Transcomsuperviseur qualité
Jan. 2008 - Dec. 2012
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