Nuro RetentionSr Director of IT
Aug. 2019 - Dec. 2023Chicago, Illinois, United States✅ Led a diverse team of Information Technology professionals, including software developers, engineers, and technical support staff, fostering collaboration and innovation.
✅ Collaborated with the executive team to craft and implement cutting-edge technology strategies, driving seamless execution of our IT roadmap and alignment with business goals.
✅ Led the rollout of robust security compliance protocols, securing SOC2 certification for Nuro within 6 months, achieving this 50% faster than the industry standard.
✅ Implemented IT operations policies that bolstered the company's technical infrastructure, optimizing troubleshooting processes and reducing overall spend by 66%.
✅ Managed over $500K in outside vendor relationships, ensuring quality and alignment with organizational needs.
✅ Owned and maintained a $1.5M department budget within a 5% margin, ensuring maximum efficiency and cost-effectiveness in IT operations.