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Work Background
Pittsburgh Symphony OrchestraSr Director of Technology Projects
Sep. 2023Pittsburgh, Pennsylvania, United States
Nuro RetentionSr Director of IT
Aug. 2019 - Dec. 2023Chicago, Illinois, United States✅ Led a diverse team of Information Technology professionals, including software developers, engineers, and technical support staff, fostering collaboration and innovation.
✅ Collaborated with the executive team to craft and implement cutting-edge technology strategies, driving seamless execution of our IT roadmap and alignment with business goals.
✅ Led the rollout of robust security compliance protocols, securing SOC2 certification for Nuro within 6 months, achieving this 50% faster than the industry standard.
✅ Implemented IT operations policies that bolstered the company's technical infrastructure, optimizing troubleshooting processes and reducing overall spend by 66%.
✅ Managed over $500K in outside vendor relationships, ensuring quality and alignment with organizational needs.
✅ Owned and maintained a $1.5M department budget within a 5% margin, ensuring maximum efficiency and cost-effectiveness in IT operations.
Nuro RetentionSr Technical Program Manager
Aug. 2018 - Aug. 2019Greater Chicago Area✅ Seamlessly integrated and managed onshore and offshore development teams by implementing agile methodologies, enhancing collaboration, and technical support
✅ Skillfully designed, implemented, and managed incident and support processes, streamlining troubleshooting efforts and boosting overall efficiency
✅ Crafted customized and scalable Jira workflows, catering to the unique needs of the organization and bolstering tech support and troubleshooting
Marshall & Swift/BoeckhSoftware Development Manager
Jan. 2003 - Dec. 2005Greater Los Angeles Area✅ Skillfully managed two traditional .Net software development teams during their crucial transition from waterfall to Agile practices, fostering a more efficient and adaptive work environment
✅ Developed a cutting-edge SaaS product adopted by major insurance carriers, showcasing expertise in software architecture and market-driven innovation
✅ Oversaw a rebuild of a desktop application to work seamlessly within a SaaS platform
CoreLogicTechnology Project Manager
Oct. 2000 - Aug. 2018Greater Los Angeles Area✅ Led a powerhouse team to integrate a fully automated EDI billing solution, seamlessly integrating with SAP and Oracle accounting systems, and efficiently handling over 100K transactions across multiple teams and locations
✅ Orchestrated a geospatial product launch in collaboration with ESRI and ArcGIS, showcasing exceptional project management skills
✅ Skillfully designed UX and assembled an agile team to launch MVP business development products using Lean Startup methodologies, transitioning the development team to Agile methodologies
✅ Ingeniously designed a solution to convert the Project Server technology stack to manage and track a $10 million project portfolio's finances using MS Project Server, SQL, and SharePoint, with zero upfront software or infrastructure spend for the organization
✅ Expertly managed the the rollout of a large SaaS product, catering to over 500K unique visitors per month
✅ Successfully managed the rollout of an InfoSec appliance for Pivotal cloud and AWS platforms, bolstering overall security and performance
Atomic Pop LLC/Ant 21 LLCWeb Designer
Mar. 2000 - Sep. 2000Creation of new web content for an online music magazine.
GTR CorpWeb Designer/Project Manager
Jul. 1997 - Mar. 2000Creation of web content for an online magazine.
CNA InsuranceLimited Partnership/LLC Purchasing Clerk
Jul. 1995 - Jul. 1997
Bankers Pension ServicesSecurities Trading Clerk
Jan. 1992 - Dec. 1994
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