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Work Background
DayforceDirector, Customer Success
Mar. 2022 - Dec. 2024Singapore, SingaporeAs Director of Customer Success, I successfully transformed a reactive team into a high-performing unit by implementing structured QBRs, retention-focused strategies, and data-driven insights. Managing a $50M customer portfolio across Asia, I drove exceptional revenue growth, improved retention, and achieved high customer engagement scores. I led C-level QBRs and ABRs, turning dissatisfied customers into advocates, expanding reference clients, and elevating brand reputation. I empowered my team with advanced skills, consistently driving year-over-year commission growth. My key achievements include strategic planning, fostering robust customer relationships, and driving product adoption to achieve industry-leading NPS and retention rates.
Ascender HCMHead of Account Management, Asia Services
Oct. 2019 - Mar. 2022SingaporeAs Head of Account Management, Asia Services, I led a $25M customer portfolio across Asia, driving retention and revenue while launching impactful customer engagement events, even sustaining participation during the pandemic. I built and mentored account management teams, achieving sales targets and fostering leadership pipelines. My initiatives included a service professional certification program, revamped engagement surveys for actionable insights, and the launch of a regional internship program in collaboration with SMU, strengthening the company’s brand and talent pipeline.
Ascender HCMRegional Director, Presales
Jul. 2016 - Sep. 2019SingaporeAs Presales Director, I created a presales function that secured deals worth $250,000–$300,000 in ACV and pioneered a comprehensive bid management process, ensuring seamless delivery of tailored client solutions.. I cultivated cross-functional collaboration between IT and HR teams, delivering visually compelling and client-focused solutions.
Ascender HCMPresales Manager
Oct. 2015 - Jun. 2016SingaporeEmpowered the Sales Team by delivering product knowledge, actionable insights, and tailored solutions across the sales process. Crafted bespoke payroll-managed services and technology solutions aligned with diverse client business needs. Delivered engaging presentations and impactful seminars for prospects and customers, driving business growth.
Talent2 Services Pte Ltd, part of Allegis Group in APACSenior Project Manager
Apr. 2014 - Sep. 2015SingaporeAs Senior Project Manager, I managed end-to-end project lifecycles for payroll and learning service solutions, delivering outcomes that exceeded client expectations. I oversaw multi-country payroll implementations across Asia, Australia, and Japan, ensuring seamless delivery aligned with global standards. I created project charters and plans, led implementation consultants, and managed project variables with precision to ensure success. My leadership drove operational excellence and bolstered client satisfaction in complex regional projects.
Talent2 HRO Sdn BhdClient Services Manager, Asia
Nov. 2011 - Mar. 2014Selangor, MalaysiaIn this role, I directed the Regional Implementation Consulting team, managing Asia-wide portfolios and optimizing revenue growth through precise forecasting and budgeting. I introduced standardized project management practices, led resource planning initiatives, and supported competitive RFP/RFI responses by crafting accurate cost estimates. My contributions significantly enhanced client services strengthened operational efficiencies and ensured seamless project execution across the region.
Symphony BPO SolutionsSenior Project Manager
Oct. 2009 - Oct. 2011Selangor, MalaysiaKey Responsibilities
- Responsible for the implementation of payroll and ESS for Asia Pacific countries for MNC clients in the Automotive, Banking and IT industry.
- Provided guidance and mentored two Project Associates within the Project Management team.
- Mentored, coached and lead numerous 5-10 member teams to ensure task completion, conceptualisation and trouble-shooting.
- Prepared collateral for sales presentations to new clients, showcasing Project Management implementation methodology during pre and/or post sales meetings.
- Prepared materials needed for RFP processes and implementation budgeting.
Projects delivered:
- Existing client in India's Automotive industry, with an additional entity that has separate payroll and ESS requirements. Gathered requirements and received signed off in Feb 2011 for going live by August.
- Regional Implementation spanning Korea, Taiwan, China, Singapore, Malaysia, Hong Kong, Australia, Japan, Indonesia, and Thailand, for an existing client in the IT sector that had upgraded their Payroll system to Peoplesoft. Completed implementation in four waves between February, May, July and went live after the final wave in September 2011.
- First wave of regional implementation across Thailand, Malaysia, and the Philippines for a new MNC client from the automotive components industry, acquired for outsourcing of payroll for all Asian countries.
- First wave of regional implementation across Japan and Korea for a new MNC client in the financial services industry, acquired for outsourcing of payroll for all Asian countries.
- Automated client file transfer and upload application, involving a daily transfer of 85 interface files for 13 countries to ESS and Peoplesoft servers for automated uploading and sending error logs directly to Local HR teams. After the pilot phase, the system was roll out in full by September 2011.
VisaHRIS Manager
Aug. 2006 - Jul. 2009SingaporeKey Responsibilities
- Responsible for the management of the Asia Pacific HR System strategy.
- Provided project management leadership for key systems projects in support of the Global and Regional HR mission and objectives. - Implementation of project management methodologies and documentation standardization.
Projects delivered:
- Performance Management and Compensation Planning System: As project manager for the Asia Pacific implementation, prepared the business requirements documentation, fit gap analysis, planned the project schedule and implementation time lines. Executed the UAT phase and managed status reports and weekly interactions with key stakeholders. Provided post production support for around 500 ends users and 20 senior managers.
- HR Website: As project manager for the Asia Pacific implementation, standardized documentation, planned and executed the UAT phase and coordinated with the application developers on adherence to internal corporate communication guidelines for websites.
- Peoplesoft database consolidation and upgrade to version 8.9 and implementation for Absence Management: Managed requirements gathering, change requests, participated in the change control board and change management activities. Reviewed and tested code for the migrated sqrs and interfaces to finance system. Planned and executed the archiving of legacy custom built Absence Management system in compliance of regional regulatory requirements.
- Authoria Performance Management System: As project leader for the Asia Pacific implementation, planned project schedule and implementation time lines, executed the UAT phase and held weekly meetings with the key stakeholders. Also provided post production support for around 500 ends users and 20 senior managers. Planned and executed the archiving of legacy custom built Performance Management system in compliance of regional regulatory requirements.
Deutsche BankHRIS Analyst
Mar. 1998 - Oct. 2005SingaporeKey Responsibilities
- HRIS Analyst for Asia Pacific Regional HR systems implementations and upgrade projects.
- Managed complex projects executed through multiple vendors and by interfacing with various business units in a multi-cultural and multi-national environment.
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