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Work Background
MOSCORDData Processing Associate
Mar. 2025Supported core data operations by performing data entry, cleansing, validation, and transformation of customer product data. Maintained and updated transaction records, product catalogs, and pricing data across internal systems and third-party platforms. Ensured data accuracy through quality control checks, resolved discrepancies, and contributed to data enrichment and documentation projects. Played a key role in preserving data integrity and enhancing accessibility across teams.
CoinbaseCustomer Support Analyst
Jan. 2025 - Mar. 2025Provided frontline support to Coinbase users by resolving complex issues related to accounts, transactions, and security. Collaborated with cross-functional teams to escalate product bugs, ensured compliance with KYC/AML regulations, and leveraged data insights to enhance the customer experience and reduce support volume in the fast-paced cryptocurrency environment.
CognizantProcess Executive
Feb. 2023 - Mar. 2024National Capital Region, PhilippinesAs a Process Executive, I worked on two key workflows. The first focused on Local Services Ads (LSA), managing real estate businesses by optimizing and verifying advertisements. The second centered on Factual User Generated Content (FUGC) for Google Maps, ensuring real-world entities matched their digital counterparts. This involved verifying business information and creating accurate Google Maps profiles using business websites.
SutherlandCustomer Service Representative
Mar. 2021 - Dec. 2022As a Customer Service Representative at Sutherland, I delivered exceptional customer service, account management, and technical support while effectively addressing fraud-related concerns and ensuring accurate data reporting. I consistently demonstrated excellence, earning recognition as a Monthly Performer and being awarded Top Consultant in 2022 for my outstanding contributions and commitment to delivering results.
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