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Work Background
SERVPRO OF BOISEChief Financial Officer
Jul. 2015Boise, Idaho Area•developed and implemented Standard Operating Procedures for job file management, accounts receivable process, answering the phones, billing, purchase order systems, asset tracking solutions, hiring processes and more. •Monitored administrative staff on job file scores and meeting timeline KPI's •Developed and implemented annual strategic plan and budget •Presented and tracked monthly budgets to management team and made recommendations for expense cutting and maintaining profitability •Managed all accounts receivable, assigned weekly tasks to administrative team, managed accounts in collections and liens on delinquent accounts •Overseeing new employee files in conjunction with HR Manager, setup credit cards, keys, alarm codes, email, cell phones, computers, and company-specific sign on information •Maintaining all current employee records •Created and implemented standard operating procedures for employee commission tracking, chart of accounts tracking, and general ledger/class assignments •Input receivables, payables, general accounts and budgets into QuickBooks •Created expense tracking spreadsheets for out-of-state jobs, managed all expense reporting and profit and loss statements for out-of-state jobs •Managed large loss (over $100,000) Time and Materials software for billing, tracked all expenses, presented ending profit and loss statements •Presented monthly budget-tracking and profit and loss statements to management team.
•Managed the company Facebook, Google plus page, Google maps listing, Twitter, and dual company websites. •Participated in Boise Metro Chamber of Commerce, Boise Rescue Mission, and American Red Cross activities to promote the business and give back to the community •Managed Chronicle Technologies software to track all activities, budgets, and expenses for construction projects •Managed all payables with bi-annual audits. Negotiated new contracts to increase profitability
The Club at Fairvue PlantationMarketing Support Manager
Mar. 2014 - Jul. 2015Gallatin, TN•Managed company Facebook and Twitter pages including daily posts, responding to customer requests, and promoting the company. •Created and developed weekly and monthly email newsletter, wrote all content and distributed to members. •Created and distributed all event flyers, menus, club brochures, and more using highly visual graphics. •Coordinated member-events, developed strategic plan and goal, scheduled entertainment, developed menus, coordinated event setup, attended and managed the event. •Interviewed members to increase company awareness of member needs and wants. •Coordinated remodel of Club fitness center, hosted grand opening with invited personal trainers and instruction on new fitness machines. •Developed and coordinated weddings and events (non-member) pricing structure and marketing plan. •Participated in wedding showcases, coordinated and planned in-house mock-wedding to show the amenities of the Club. •Photographed events and golf outings. •Attended all executive board meetings to report on progress of marketing department and to act as a support for the COO. •Developed new website plan, compiled market research, chose web developer, created and implemented all content for website redesign in 2015. •Solicited new members from the neighborhood and community, toured potential members on the property and discussed membership opportunities. •Created and sent out annual survey, then compiled and presented the results. •Created and managed monthly budget/goal tracking, presented at monthly management meetings. •Trained new marketing employees. •Composed and distributed news articles for local newspapers and magazines.
Alliance Family ServicesSocial Worker
Nov. 2012 - Jun. 2013-Managed 3 clients (elementary and secondary age)
-5 hours PSR per week with each client
-Completed PSR notations weekly for Medicaid billing purposes
-Completed annual plans/goals with each client and family
Alliance Family ServicesOffice Manager
Nov. 2012 - May. 2013•Responsible for supervising 3 offices, 36 employees, and over 90 clients. •Developed strategies for efficient Medicaid billing techniques, client file management, and interoffice personnel communication by developing Excel spreadsheets and formulas. •Completed weekly payroll through QuickBooks. •Maintained current and previous employee files and managed the employee database. •Developed new office employee training materials, and trained new employees. •Acted as a liaison between clients and employees.
Seastrom Manufacturing Co. Inc.Marketing Research Analyst
Mar. 2012 - Nov. 2012•Developed and presented formal sales and marketing analysis Excel template along with pricing analysis’. •Implemented strategic Google marketing and email marketing campaigns. •Collaborated with sales representatives and pricing engineers to collect and analyze business data. •Responsible for email marketing, Google Ad words, print ads, and mobile ads. •Researched competitors, and created Excel tables and worksheets to present findings to the executive management.
Independent Meat CoSocial Media Marketing Manager
Jun. 2011 - Mar. 2018Created and managed all company social media platforms (two twitter accounts and two facebook accounts) • Created and managed Falls Brand and Salmon Creek Farms Facebook and Twitter pages. •Prepared and implemented contests and giveaways to gain more exposure to consumers, anticipating customer needs, and exceeding customer expectations. •Developed and presented monthly results and future marketing strategies to upper management. •Built apps using HTML formats. •Developed annual editorial calendar and presented to executive team for review. •Assisted with billing and front office secretarial duties. •Worked side by side with HR manager learning her daily procedures. •Used Canva to create custom brand-specific graphics. •Weekly live videos recorded for Facebook giveaways -Created targeted facebook advertising for new products and brand awareness In the 7 years of managing the Falls Brand social media network, I grew the audience from zero to over 6,000 with an average post interaction of 150-250.
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