Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Head of Operations
Spring Free EVHead of Operations
Apr. 2022RemoteEarly hire in fin-tech start-up revolutionizing EV access and affordability. 1. Developed and launched a growth vertical partnering with GIG-companies, Fleet Managers, and logistics vendors increasing company scale by 20% in four (4) months 2. Spearheaded the development and implementation of new operational processes within the company, resulting in operational growth of 500%, 15% increase in efficiency, and a 50% reduction in logistics expenses 3. Designed an increased efficiency care team utilizing AI, basic software and reporting discipline- increased one-call resolution and decreased average handle time
Director Of Operations
A3VenturesDirector Of Operations
Aug. 2021 - May. 2022Berkeley, California, United StatesVenture lead focused on hyper growth, team engagement, and unit economics.
Director of Operations Strategy
AAA Northern California, Nevada & UtahDirector of Operations Strategy
Jan. 2019 - Aug. 2021Walnut Creek, CAResponsible for 3-5 year planning horizons, quality management and improvement, driving strategic projects, managing the ‘Member experience’ product line, expense reductions against $250 million budget, and innovating technology solutions to enhance operations. Effectively manage a direct team of 6 in 3 states and drive strategy and improvements across 7 states. •Spearheaded a two-year task force of 20 product managers, CX leaders, and thought leaders analyzing and improving the end-to-end Member journey o Eliminate over 23 defects in the member experience improving the overall satisfaction of over 6 million members by 50 basis points o Reduced FTE processing time by 25 hours per week •Created and chaired a Business Resource Group designed to create a more diverse and equitable workplace o Drove policy change with three Business Resource Groups to enable a more inclusive experience for Members including language and physical considerations o Partnering with local organizations to increase recruitment for AAA •Strategically cultivated a geo-special technical improvement which improved operational efficiency by 10% in rural areas o Has reduced expense by $600,000 in 2021, year-to-date •Successfully reduced 2020 expense by over $10 Million vs a $250 Million expense budget through policy, planning, and innovation •Transformed training program by creating a localized plan increasing 2021 planned fleet production by $700,000 •Owned change management while reducing the complexity of the Member facing Policy Guide by 50% •Invested in team engagement and built team engagement activities, increased NPS by 25% in one year
Manager, Project Management
AAA Northern California, Nevada & UtahManager, Project Management
Sep. 2018 - Dec. 2018Walnut Creek, CAResponsible for key projects of Enterprise Brand Accreditation and Real Estate Project: Sales site establishment ($5M project). • Successfully was able to deliver 100% of projects in 4 months, both ahead of schedule and below budget o Led 2019 5-year Accreditation, Tier-A, project with 100% success o Led real estate project in Phoenix, Arizona to establish a Next-Gen Branch and Club Owned Repair Combo site
Army Officer
US ArmyArmy Officer
Jun. 2011 - Sep. 2018Focused on long range planning and resourcing training events and operations. Gained valuable leadership skill in austere environments around the world. Built morale and a positive work environment while teaching foreign military members the tools of their trade. • Trained in foreign language proficiency. • Highly proficient in working with extremely diversified work groups with multiple languages and cultural. • Proven capable leader and dynamic thinker able to cope with complex problem sets and create innovative solutions with extreme budget and resource restraints.

Requests

Touchpoint image
0
Personal Pitch
Order from Chaos: Enhancing Operations
Intch is a Professional Networking App for the Future of Work
300k+ people
130+ countries
AI matching
See more people like Andrew on Intch
Sales & BizDev
367687 people
16
Program Manager @ DISH Network
15
Human Resources @ UB Greensfelder
15
Principal Consultant @ Marketing Endeavors Strategic Consulting
Sales & BizDevBusiness Development Manager
88802 people
42
Senior Mining Engineer @ Riot blockchain
29
Social media marketing @ Freelancer
22
Coach | investment @ AMERICAN DREAM TRADE