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Work Background
Gordon Consulting Services, LLCOwner
Jul. 2013Vero Beach, Florida
Bass & Associates, P.C.Bankruptcy Manager
Jun. 2010 - Dec. 2012Tucson, Arizona AreaAs Bankruptcy Manager for the Bankruptcy division at Bass & Associates, P.C., I oversaw employee performance, streamlined resources, and optimized workflows to ensure operational efficiency and meet business objectives. My leadership focused on identifying skill gaps, implementing training, and fostering dynamic relationships across teams to achieve cross-functional goals. Key achievements include:
• Operational Leadership: Established clear goals and hands-on strategies, fostering an environment of peak performance that consistently met or exceeded defined operational metrics.
• Business Growth and Profitability: Developed and implemented growth strategies that increased profits by 20% annually, driving sustained business success.
• Efficiency Improvements: Modernized workflows and operational processes, resulting in a 70% increase in productivity and enhanced overall team efficiency.
• Continuous Improvement: Led regular staff meetings to evaluate activities and promote ongoing process improvements, ensuring that teams were aligned and proactive in achieving operational goals.
• Problem Solving and Issue Resolution: Applied strong problem-solving skills to identify and resolve operational issues, ensuring smooth and uninterrupted business operations.
Bass & Associates, P.C.Client Relationship Director (Promoted)
Jan. 2010Tucson, Arizona AreaIn my current role, I oversee key client accounts, ensuring alignment with strategic business goals and addressing client needs comprehensively. I serve as the primary liaison for all project and service inquiries, utilizing strong analytical and relationship-building skills to foster long-term partnerships. Key accomplishments include:
• Contract Negotiation and Revenue Growth: Leveraged negotiation skills in collaboration with the Contracting Officer to increase fee rates on low-margin contracts from 3.9%, resulting in an 82% increase in annual recoveries.
• Client Advocacy and Internal Coordination: Represented client interests within the firm, motivating internal teams to meet client expectations and project requirements, ensuring successful project outcomes.
• Strategic Contract Management: Led contract negotiations, renewals, and compliance adherence, securing beneficial terms for both clients and the firm, strengthening long-term relationships.
• Cost-Saving Innovations: Directed the development of an in-house solution that replaced an $800/month software contract, saving the firm $40K annually while establishing a new reporting framework for client services.
• Process Improvement and Compliance: Spearheaded the transformation of the bankruptcy process workflow, identifying and rectifying bottlenecks, doubling output, and maintaining a 100% compliance rate in proof of claim filings.
• Certified Expertise: Earned the Certified Schedules Contract Management (CSCM) certification, enhancing my skills in managing government contracts and further supporting the firm’s compliance and operational efficiency.
Secure CollateralDirector of Operations
Sep. 2007 - Apr. 2010Jacksonville, Florida, United States
Wachovia Settlement ServicesDivisional Manager
Oct. 2000 - Aug. 2007
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