EnsuranceMaxChinese speaking Virtual Assistant & Customer Service
Aug. 2024Rockville, Maryland, United States-Document Preparation Support: Assisting agents with the preparation and organization of necessary documentation to facilitate smooth transactions.
-Call Management: Managing both inbound and outbound calls, ensuring efficient communication and issue resolution.
-Third-Party Communication: Handling inbound and outbound calls with external agencies, companies, and financial institutions to coordinate services and resolve inquiries.
-Multi-channel Communication: Engaging with customers via email, chat, and WeChat to provide timely support and resolve issues.
-Service Quality & Satisfaction: Consistently maintaining high standards of service quality to ensure customer satisfaction and foster positive client relationships.