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Work Background
James Cook UniversityHuman Resources Manager
Mar. 2020Singapore
James Cook UniversityHuman Resources Executive
Jan. 2019 - Mar. 2020SingaporeAssist in the recruitment
• Recruitment of sessional lecturers, tutors, supervisors, job advertisement, shortlisting, arranging interview, documents check
• Assist in verification of suitability of potential Sessionals through co-ordination with Head of Academic Group, Campus Deans and accreditation bodies On boarding process • Liaise with JCU Australia for enrolment and renewal of sessional IDs
• Assist in relevant orientations, briefings, training, development programs Ensure the Sessionals complete the on boarding process Maintain an updated register/database of all sessional lecturers/tutors/supervisors • Liaise with Sessionals for any updates in their personal and academic data
• Disseminate this information to internal and external parties as and when required Contract preparation for sessional academic staff • Liaise with Academic Planning Department, on appointment of Sessionals • Prepare contracts and obtain endorsements before the commencement of each study period
• Prepare the contract summary for each study period after the confirmation of the contracts Payment for Sessionals
• Compile attendance of sessional lecturer activity
• Preparation and finalisation of sessional payslips and submit to Finance Department
• Submission of CPF, statutory requirements
• Co-ordinate with Finance Department regarding verification and payment of sessional staff.
• Send the payment advise to Sessionals Provide support and assistance on relevant statutory compliance requirements
• Sessional registration & documentation for submission to CPE • Ensure documents & evidence are audit ready at any point in time
• Verification of academic qualifications of Sessionals
• Administer work pass exempt notifications and processing
• Ensure eligible hiring status for Sessionals
• Ensure detailed documentation of necessary evidence on compliance including contracts, registration, verification
James Cook UniversitySenior Executive Human Resources
Oct. 2017 - Dec. 2018SingaporeRecruitment
• Recruitment processing; end to end administration from requisition stage, advertising, interviewing, work pass submissions, onboarding, tracking and filing of key information. Learning & Development
• To administer the necessary training courses for each department including consolidating training requirements from the Performance Management Process forms
• To liaise with external and internal training providers
• To brief and assist employees on the training courses and necessary paperwork for approval submission
• To maintain the e-training file for individual employees including costing breakdown & tracking
• To maintain a training library to facilitate knowledge management.
• Consolidation of information on Learning & Development, including Continuous Education Training (CET) for yearly Total Company Training Plan . • Sourcing and followup on employee training requirements • Ensure that On the Job Training to be conducted for employees where relevant • To ensure the completion of the Total Company Training Plan for the year Onboarding and Orientation
• Preparation of P files and eAccPay
• To prepare Employee kit and to brief new employees about the workings of the organization
• To ensure a smooth employee on-boarding process
• To schedule and organize employee orientation
• To make sure the employee induction program is implemented effectively. General HR Administration
• Assisting with employee relations & communications
• Maintenance of employee personal records, HR data and HR filing system
• Reviews, updates and maintains proper filing of insurance policy details Resignation and Exit
• Employee exit process administration.
• Exit interview information administration and consolidation Submissions with Statutory Government Bodies
• To keep abreast of current requirements/changes in requirements and/or practices/procedures
• Timely submissions for work passes and relevant processes
• Timely submissions at JobsBank and relevant tracking
James Cook UniversityExecutive Student Support
Sep. 2016 - Oct. 2017SingaporeCore Accountabilities: Student Visa
• Schedule initial medical checks for students and confirm that results accord with ICA
• requirements
• Schedule and accompany students to ICA to arrange for the formalization of the student pass
• Issue student passes to students as they become available from ICA
• Produce a student pass expiry report from SMS on a monthly basis
• Submit application to ICA through Solar
• Update the SMS
• Advice student to fill out cancellation form
• Process E cancellation through ICA
• Provide advice to the line manager on the necessity to cancel a student pass
• Complete the student pass cancel process though SOLAR
• Update SMS student pass details Student Contract
• Process the replacement of existing contracts as required.
• Ensure that all contract procedures are processed accurately (including student, parent and witness signatures) and in a timely manner (prior to course commencement Enrolments
• Enrol students into the SMS system in a timely manner
• Update student details in SMS as required Student Management
• Ensure student dockets are updated on a timely manner
• Ensure SMS is updated in a timely manner
• Assist with student absence management
• Act as a first point of enquiry for student queries
• Ensure all activities accord with current JCU policies procedures and practices
• Communicate with students using established campus networks and follow up on students who do not respond
• General support for International marketing staff
• Other duties as directed by the Associate Director Student Services
Curtin SingaporeStudent Administration Officer
Jul. 2011 - Sep. 201690 and 92 Jalan RajahCore Accountabilities: Student Visa
• Renewal of Student Visa; to ensure forms are completed with all information before processing • Processing of Student Visa; liaising with ICA via Solarplus system • Cancellation of Student Visa; such process are done depending on situation, it can be due to Renewal/Withdrawal/Termination etc
• Making trips down to ICA to understand and appeal for rejected Students’ Passes
• Conducting fortnightly presentation to students explaining the importance & responsibilities of holding on to a valid Students' Pass
• Guiding students on renewal, cancellation processes as Students are required to meet with the ICA officer for Students’ Pass matters
• Responsible for the periodic tracking, renewal and cancellation of Students’ Passes every 3 months Fee Protection Scheme (FPS) – Insurance for Student
• Manage the daily purchases and tracking of FPS upon checking of EFT file (transferred payment)
• Purchasing FPS for new & current students; details have to be accurate as any mistakes may incur losses to the institute
• Cancellation of FPS as and when required. For example, Termination or Withdrawal of studies • Consolidating Debit and Credit invoices to ensure the expenditures are verified
• Filing audit trails every fortnightly Student Contract – Legally binded contract between Student and Curtin
• Periodically checking on Students’ academic status to determine whether contracts have to be revised
• Liaising with various departments such as Finance, Academic, Student Central
• Execution of Contract; meet up with the student and explain the contract • Termination of Contract; as and when required depending on their Academic status
• Responsible for all contracts of Current students including English students
Curtin SingaporeStudent Administration Assistant
Nov. 2009 - Jun. 201190 and 92 Jalan Rajah•Stationed at Student Central (general office)
•Answering of phone enquiries before directing to specific department
•Attend to walk-in enquiries; invite them to the Interview Room for course consultations
•Student enquiries; Assignments/Student Pass Issues/Consultations
•Assignments; ensuring the Assignments due date are confirmed supported by the name list of the subject and collection of marked assignment, the availabilities of the assignments
•Student Pass Issues; Cancellation and Renewal, ensuring all details are available before processing
•Consultations; As and when, students may have issues with studies and would like to speak to the specific officer thus an arrangement has to be made
•Assisted the Director in Event Planning (eg: End Financial Year Party, Company trip etc.)
•Assisted departments with their administration duties
•Maintenance of filing system Processing of student ID cards Promoted to Student Administration Officer in July 2011.
Curtin SingaporeReceptionist
Nov. 2008 - Oct. 200990 and 92 Jalan Rajah•Answer calls for enquiries
•Assist in stationeries stock
•Ensure that the reception and consultation rooms are kept neat and tidy
•Assist in student services and academic department
•Handle incoming and outgoing couriers
•Liaise with courier companies
•Assist Campus Director with intake of resume, correspondence with the candidates
•Administrative issues
•Collection of assignments and group projects
•Set up boardrooms for meetings Notes:
Assisted in the Edutrust process
Assisted in Enrolment, Academic and Marketing issues
HaysReceptionist
Aug. 2008 - Nov. 2008•As front desk, any candidates or clients that enter the office will be served by me first.
•Candidates: I will bring the candidate to the respective meeting room. Ensure that they are comfortable. And asked them to fill up the blue form (a profile application form).
•Clients: Before their arrival, my task is to ensure that the room booked is neat and tidy and has been set up for them. Once arrival, I will proceed to bring them to the room. Serve them with drinks and also ensure that they are comfortable in the room. As they will be in for usually an hour or so.
•Consultants: I do some data entry work for them. I am also administrator for the legal and engineering department. For example, I will pre-register candidate profiles in ADAPT system; assist in formatting their CVs, posting of job ads in several job portal and newspaper job ad cutting.
•I am also responsible of stationeries and sundries in the office.
•I scheduled interview appointments given by the consultants depending on room availabilities.
Marriott HotelsGuest Relations
Jun. 2008 - Aug. 2008•Tele-operator role; Answer in-house and outbound calls. •Assist in-house guest to the hotel enquiries, service orders and even tourist attractions.
•Print-outs of hourly report for handover to next shift.
Independent Damage Assessment CentreAdministrator
May. 2007 - May. 2008•Started as Customer Service Officer. Doing front line. Attended to customers. Keyed in Accident reports in the system. Explain procedures of accident claims via insurance companies.
•After less than year, was promoted as an Administrator. Where I assist my supervisor on monthly reports and statistics. •Liased with insurance company for invoices. Handle bad debts.
•Liased with workshops for any accident claims from us.
•Keyed in invoices every month to be mailed out to insurance companies. Create cover letter for my supervisor to sign before mailing out. •Took charge of stationeries and well being of the office.
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