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Work Background
La Maison Des ChiensEntrepreneur
Oct. 2023Lauzun, Nouvelle-Aquitaine, FranceProviding a Day Care and Boarding service for dogs while their owners are on holidays or away for long periods of the day. Key responsibilities:
Creation and management of company website
Creation and daily management/updating of Facebook business account
Marketing the business locally through social media, flyers, business cards
Spreadsheet management Invoice creation Money management (incl tax payments) Client information gathering/filing
Daily dog care (incl. walking, games/activities for stimulation)
Daily maintenance/cleaning of home and garden and toys used Organising and holding meetings with new clients and their dogs Calendar management Client communication and keeping on top of message responses through the various method types
DuologiRisk Oversight Manager
Aug. 2019 - Nov. 2022Basingstoke
The Rank Group plcEnterprise & Operational Risk Manager
Dec. 2018 - Aug. 2019Maidenhead
Hounds at HomeSelf Employed
Nov. 2017 - Nov. 2018Hurstbourne Tarrant, AndoverProviding a Day Care and Boarding service for dogs whilst their owners are at work during the day or away on their own holiday ensuring complete peace of mind that they are safe, secure happy and fully taken care of as if they are one of the family.
HUTCHISON 3G UK LIMITEDRisk, Business Continuity & Compliance Manager
Jun. 2013 - Oct. 2017MaidenheadReporting to the Head of Risk & Security I was responsible for management and oversight of the Risk, Business Continuity and Compliance Team; working with stakeholders throughout the organisation to identify record, quantify and manage potential risks, threats and vulnerabilities through to successful mitigation. I also supported the implementation of Business Continuity Management solutions to protect the Business from unplanned events as well as providing oversight to the Compliance Team ensuring delivery against an agreed compliance plan, which included carrying out internal compliance reviews to ensure our multi-channel business is complying with our legal and regulatory obligations as well as ensuring agreed recommendations are successfully implemented and adhered to through monitoring and follow up reviews.
ING Direct UKBusiness Continuity Specialist
Jun. 2009 - Jun. 2013Reading, United KingdomReporting to the Head of Operational Risk I was responsible for ensuring the effectiveness of the business continuity arrangements of ING Direct in the UK. This covers business continuity holistically from strategy setting and working with the business to implement strategy through to the robust testing of arrangements to provide assurance to the business.
ING Direct UKOperational Risk Specialist
Jun. 2007 - Jun. 2009Reading, United KingdomReporting to the Head of Operational Risk I was responsible for the identification, measurement, monitoring and management of Operational Risk (people, processes, IT systems and external events) across the Bank. This included the design, implementation and management of the operational risk management framework as well as management and development of an Operational Risk Analyst.
ING Direct UKOperations Team Manager
Jun. 2006 - Jun. 2007Reading, United KingdomReporting directly to the Account Servicing Manager, my role was to manage a team of 9 people and oversee the day-to-day tasks within Account Servicing to ensure SLA’s were met and to maximise the customer experience when dealing with ING Direct.
ING Direct UKFulfilment Team Leader
Jun. 2005 - Jun. 2006Reading, United KingdomReporting to the fulfilment Manager my position was to act as key point of contact for the fulfilment houses and to manage a team of three people to ensure the end to end process ran smoothly resulting in deadlines being met. This involved the planning, implementation and delivery of back-end processes for any ING Direct correspondence (i.e. welcome packs, statements and PINs)
ING Direct UKFulfilment Operations Associate
Apr. 2003 - Jun. 2005Reading, United KingdomWorking in a small team directly reporting to the Fulfilment Manager my role was to action all of the daily fulfillment tasks and ensure that SLA’s were met at the end of each day
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