Your Career Success InstituteAdministrative Executive
Feb. 2014 - Mar. 2017Handle dispute resolution, customer complaints and ensure satisfaction
Answer all questions, initial and on-going, coordinate coaching sessions
Attend remote conferences with the Resume Builder to ensure a smooth flowing workplace
Receive, edit, and distribute all correspondence
Work closely with the resume builder to ensure all documents are accurate and precise
Responsible for incoming and outgoing sales calls to clients
Cross-sell coaching sessions
Works with the CEO to ensure excellent customer service is achieved, support all departments when
needed
Help with marketing strategies and recommend website changes
Maintain increased customer service feedback
Data entry, primary customer service executive