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Work Background
WellStreet Urgent CareBCBS/UHC AR Supervisor
Oct. 2024United StatesSpearheading a trial payment variance team
WellStreet Urgent CareGovernment AR & EDI Supervisor
Oct. 2023 - Jan. 2025United States
ProCare Pain SolutionsRevenue cycle Management Supervisior
Aug. 2021 - Oct. 2023
ProCare Pain SolutionsBilling and Coding Specialist
Sep. 2019 - Oct. 2023Grand Rapids, MichiganICD-10
CPT
Follow-up
Aging Accounts
Payment Posting
EPIC and Next Gen efficient
Age Management of West MichiganBilling and Coding Specialist
Mar. 2017 - Jun. 2019Kentwood, mi
Radisson Riverfront HotelNight Auditor
Feb. 2016 - Jul. 2016
Notions MarketingScanning Clerk
Mar. 2015 - Jan. 2016
Your Career Success InstituteAdministrative Executive
Feb. 2014 - Mar. 2017Handle dispute resolution, customer complaints and ensure satisfaction
Answer all questions, initial and on-going, coordinate coaching sessions
Attend remote conferences with the Resume Builder to ensure a smooth flowing workplace
Receive, edit, and distribute all correspondence
Work closely with the resume builder to ensure all documents are accurate and precise
Responsible for incoming and outgoing sales calls to clients
Cross-sell coaching sessions
Works with the CEO to ensure excellent customer service is achieved, support all departments when
needed
Help with marketing strategies and recommend website changes
Maintain increased customer service feedback
Data entry, primary customer service executive
Love Culture IncAssistant Manager
May. 2012 - Feb. 2013Initiated opening and closing procedures
Calculated and kept track of all payroll deposits and petty cash
Processed all shipments and outgoing correspondence to ensure accurate record keeping
Oversaw visual merchandising to target specific groups of people, reduce shrinkage and increase revenue
Managed a team of 12 employees
Set sales goals for each member and provided reviews to ensure a flawless team
Managed fitting rooms, sales floor, registers, and stock rooms when needed
Vanity Events, Inc.Manager
Aug. 2009 - Nov. 2011Key holder responsibility, opened and closed the store when needed
Managed 6 employees
Balanced cash drawer and made bank deposits to ensure accuracy
Processed all incoming and outgoing correspondence
Attended corporate conference calls
Managed weekly schedules and handled time off requests
Forever 21Sales Lead
Mar. 2009 - Aug. 2009Maintained Knowledge of current sales and promotions
Answered questions regarding the store merchandise
Recommended, selected, and assisted customers in locating items
Maintained records related to sales
Detail oriented, handled merchandise with care.
Ensured customer satisfaction and demonstrated excellent customer service skills
Charlotte RusseCashier Supervisor
Jun. 2007 - Jan. 2009Provided Friendly customer service Performed accurate cash transactions Entered
customer purchases with care Ensured all drawers had adequate change Performed all voids, returns, and gift card
purchases.
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