ACI WorldwideJunior Technical Writer
Oct. 2014 - Dec. 2015Cape Town Area, South Africa• Develops personas (Identifies person to write for and create a persona)
• Develops user stories (Describes the type of user, what they want and why)
• Creates user assistance according to product specifications in a formal project-based software development environment (Manuals, online help and embedded help)
• Converts content (Converts pdfs into DITA XML and import into CMS)
• Rebrands (Rebrands documentation from companies acquired by ACI)
• Acquires, organizes, and researches functional requirements, technical design specifications, interface designs, and other materials, to assess impact on user assistance
• Identifies content improvements based on product strategy and market trends
• Communicates with subject matter experts, cross-functional team members, clients, and users
• Reports progress toward milestones
• May function as a lead on projects, facilitating involvement of Technical Writers, training, and User Experience Designer (UXD) team members in producing user-focused deliverables
• Contributes to UX specifications and planning (user research, task analysis, estimates)
• Conducts user research
• Conducts documentation reviews with project leads and subject matter experts
• Adheres to schedule, task, and quality guidelines of projects
• Provides peer editing for other Technical Writers, primarily as a form of coaching
• Maintains established styles and standards in all deliverables and initiates new standards and team processes