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Work Background
UncoverSenior Customer Success Manager
Sep. 2024São Paulo, BrasilAs a Senior Customer Success Manager at Uncover, I am responsible for: • Leading the entire customer journey: from onboarding to retention, ensuring high satisfaction and success in using our platform.
• Acting as the primary customer advocate: building bridges between customer needs and product development.
• Maximizing product value: through personalized training, ongoing support, and identifying new usage opportunities.
• Driving customer loyalty: through proactive account management and quick, efficient problem resolution.
• Analyzing and acting on customer feedback: to ensure continuous improvement of our solution and customer experience. My key skills include: • Relationship management: building trust and partnerships with customers.
• Customer orientation: always seeking to understand customer needs and expectations.
• Communication skills: both verbal and written, to explain technical concepts clearly and concisely.
• Analytical thinking: to identify improvement opportunities and make data-driven decisions.
• Project management: to coordinate multiple activities and ensure timely completion.
• People management: Leading, coaching, and developing team members to achieve organizational objectives.
UncoverSenior Account Manager
Jul. 2024 - Sep. 2024São Paulo, Brasil
GoogleAccount Manager (Commerce, Multichannel and CPG)
Apr. 2023 - Jun. 2023São Paulo, São Paulo, Brasil• Managed a majority of retail, multi-channel, and CPG accounts during a quarter-long job rotation.
• Achieved 115% of the highest revenue target among all Brazil MAC PODs within a challenging and senior business model.
• Surpassed the team's average growth retention rate by 118.4%, exceeding the benchmark of 87%.
GoogleAccount Manager, GCS Brazil
Jul. 2021 - Jan. 2024São Paulo, São Paulo, Brasil• Managed a large portfolio of small and medium businesses, providing exceptional consultancy services.
• Helped advertisers grow their business and optimize returns through a combination of personalized and scalable outreach/support.
• Leveraged deep knowledge in various businesses, marketing strategies, and Google products to assist colleagues.
• Recognized for outstanding teamwork by Director, GCS Brazil (on behalf of VP Americas) in Q3 2023 – awarded a spot bonus.
TegrusPerformance & Digital Marketing Strategist Jr.
Feb. 2020 - Jul. 2021Vitória, Espírito Santo, BrazilIn this position I was in charge of planning the strategy and execution of digital campaigns and marketing actions on several platforms. Monitoring the evolution of the market and user behavior in the digital environment and data analysis in Web Analytics tools for decision making, my main goal was to bring more sales, qualified leads and build digital presence through branding strategies to the most varied businesses in Brazil and abroad. Such as retails, fintech, B2B businesses, education, foodtech, real estate, SaaS and others.
TegrusPerformance & Digital Marketing Intern
Jul. 2019 - Jan. 2020Vitória• Planning, strategy and execution of campaigns for marketing actions on Google Ads, Facebook Ads and other platforms; • Monitoring the performance of campaigns and making adjustments; • Monitoring the evolution of the market and user behavior in the digital environment, seeking to offer insights to the marketing team; • Data analysis in Web Analytics tools for decision making.
Rede GazetaDigital Marketing Intern
Sep. 2018 - Apr. 2019Vitória ES• Planning and execution of the company's marketing strategies; • Market analysis of customers in order to create briefings of: Google Ads, Landing Pages, Websites, campaigns on social networks and other products; • Analysis and monitoring of traffic and conversions: Web Analytics. • Mailing list, email marketing and direct mail; • Control of campaign spreadsheets and creation of internal products, being responsible for updating and ensuring information distribution; • Planning and execution of internal digital campaigns and clients: Facebook Ads and Google Ads; • Customer service, providing information about the company's products and activities, in order to answer questions and ensure satisfaction.
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