Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
HarveyUser Operations Specialist EMEA
Nov. 2024London Area, United Kingdom
Infosys ConsultingConsultant
Jan. 2023 - Sep. 2024London, England, United Kingdom• Led client relationship for Hugo Boss, serving as testing lead for SAP integration in EMEA, completing testing ahead of schedule with positive feedback from senior leadership. • Organized change management initiatives and workshops, enhancing system adoption and reducing transition time by 25%. • Created companywide Confluence documentation for training on SAP changes, expanding expertise in Finance, Sales, and Logistics. • Mapped technical acquisition and integration processes for Ritter Courivaud, supporting extensive solution documentation.
LiveRampProduct Operations Manager
Feb. 2022 - Dec. 2022London• Managed a portfolio of key clients in the CS team for data onboarding and programmatic campaigns, improving success rates. • Conducted workshops to address client use-cases, leading to increased product spend by key accounts. • Provided targeted support, resolving significant onboarding issues independently. • Identified and reported product pain points to the Product team regularly. • Developed automation scripts, optimizing manual operations and eliminating repetitive tasks. • Successfully retained high-risk clients through strategic interventions and enhanced communication.
Checkout.comCustomer Operations Specialist
Aug. 2021 - Feb. 2022
Unmade LtdCustomer Success Manager
Jul. 2019 - Apr. 2021London, United Kingdom• Led client discovery, onboarding, and implementation to ensure seamless integration and high satisfaction. • Conducted user acceptance testing to meet client specifications and maintain quality standards, enhancing customer satisfaction. • Facilitated workshops with engineering to improve system logic, functionality, and user experience, boosting client engagement. • Drove post-implementation upselling efforts, significantly increasing account value and fostering long-term client relationships.
UnileverSupply Chain Management Intern
Jun. 2018 - Sep. 2018United Kingdom
PhilipsInternship
Jun. 2017 - Sep. 2017Eindhoven Area, NetherlandsDesigned UI / UX for Artificial intelligence powered chat-bots in conjunction with Philips products that parse sensor data and deliver tailored advice through a phone application
Built PCB sensors to be used as gyroscopic trackers and designed casing
Tracked mental health and wellbeing of family units in complex situations and researched mental health development through machine learning Liaised and developed relationships with key stakeholders and clients from businesses and governmental institutions
Provided algorithmic predictions for financial potential of the AI technology developed for clients
The Galvanisers UnionAssistant Bar Manager
Sep. 2016 - Dec. 2016London, United KingdomKept track of inventory and finances, ensured till was constantly updated and managed pay for the bar staff and their corresponding shifts and schedule.
International School of AmsterdamAdmissions Intern
Jul. 2016 - Aug. 2016Amsterdam Area, NetherlandsMy role was to assist with organisational tasks along with giving school tours, assisting with admissions procedures and other administrative tasks.
N2O LimitedMarketing and brand promotion
Nov. 2015 - Mar. 2018London, United KingdomBrand activation and marketing for large product launches in FMGC and Cosmetics industry. Started with sales and surpassed targets, but was promoted to working in the supply chain for marketing materials and sales outfits for various locations around London.
Intch is a Professional Networking App for the Future of WorkSee more people like Rukmini on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
453430 people
16
Senior software engineer
19
Project manager @ Zois Energy limited
20
Project and business Manager
69955 people
19
Project manager @ Zois Energy limited
18
Financial Consultant @ Standard capital corporation
121
Investor Relations Manager @ ExxonMobil