Amy Tupper - Administrative Assistant,

Feedback from Amy’s ex-colleagues

Let me see

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

Bayshore Christian SchoolSubstitute Teacher

Nov. 2020Tampa, Florida, United States

Coyle Hospitality GroupAccount Coordinator

May. 2019 - Oct. 2019Account management and client care initiatives for the leading hospitality evaluation company. Tasks include: * Report production and finalization * Client onboarding (creation of study guides, import files, location lists, etc.) * Form updates * User changes * Other tasks as assigned * Customer service and client retention * Sales assistance (responding to leads, prospecting, attending sales meetings and calls, etc.)

Intercruises Shoreside and Port ServicesGuest Service Agent

Oct. 2018 - Aug. 2024Tampa, Florida- Assist management team in various administrative duties — Run staffing reports and submit timely and error-free invoices to higher management to process for submission to cruise lines — Ensure staff is paid for online training by evaluating reports and submitting hours to payroll — Train staff and management team on the new workforce planning tool, Beeple, that Intercruises recently implemented —- Developed easy-to-understand troubleshooting procedures —- Draft multiple communications for staff, and distribute using the campaign tool within the system —- Provide introductory orientation on the system, showing how to set their availability, properly accept assignments, clock in and out for a shift, and the message management team regarding any assignment issues Also, when needed: - Check in guests embarking on cruises departing Port Tampa Bay — Operate check-in systems for various cruise lines — Assist in terminal in whatever capacity required by the Pier Supervisor - Assist guests debarking cruises arriving at Port Tampa Bay — Provide terminal directional services — Assist guests with luggage retrieval - Work as Pier Coordinator — Deal with unique guest issues, such as denials, parental consent documentation, and proper travel identification — Interface with ship’s guest services team to mitigate guest issues, including luggage retrieval as required - Work as Pier Supervisor — Run the entire turn operation alongside or on behalf of the manager on duty — Ensure staff is positioned in the terminal properly to allow for smooth operations — Be the liaison between the terminal staff and ship staff on all aspects of a full turnaround

Live Nation EntertainmentUsher Supervisor

Jun. 2017 - Oct. 2021Tampa, FloridaUsher Supervisor at MIDFLORIDA Credit Union Amphitheater (Seasonal) - Supervise 5-7 ushers in their duties - Provide superior customer service to guests attending concerts - Perform cash-handling during sales of lawn chair rentals - Assist with seasonal employee interviews at start of season

Dr. Duncan Dickson, Associate Professor, Rosen CollegeTeacher’s Assistant

Jun. 2017 - May. 2019University of Central FloridaProvide administrative assistance to tenured professor - Communicate with students regarding course material and syllabus instructions - Maintain online class management system Canvas, including posting grades, course material, online quizzes, and responding to student inquiries - Files prior semester course/student materials as required - Maintain calendar for professor, ensuring timely attendance of meetings and conferences

Seminole Hard Rock Hotel & Casino TampaPlayers Club Representative

Jan. 2017 - Mar. 2017Tampa, FLSolicited and identified new gaming customers for the Player’s Club program. Maintained customer information assuring the highest standards of data entry. * Signed up qualified customers for the Player’s Club * Greeted and interacted with guests in the casino in a courteous and professional manner * Promoted Seminole Classic Casino by communicating with customers in an enthusiastic helpful and friendly manner * Had a thorough understanding of the Player’s Club benefits * Maintained up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information * Created and issued Player’s Club cards and promoted the program and related promotions * Maintained integrity of database by following precise standards of data entry * Ensured the protection of customer’s rewards and credit lines * Worked under pressure and handled customer inquiries in a courteous, efficient and professional manner * Other duties as assigned.

United States Air ForceNCOIC - Network Operations

Oct. 2010 - Oct. 2012MacDill AFB, FLLed work center of 9 Airmen responsible for maintaining the base's $14M metropolitan area network. • Successfully oversaw and managed base's $185K server migration, resulting in 68 servers transitioning to the Air Force Network, fortifying system control and ensuring overall security. • Orchestrated personnel involvement and necessary command and control support for a command-level leadership conference supporting 13 General Officers and 119 Base and Group Commanders in 2011. • Procured a vulnerability management course for the work center; 35K+ virus definitions deployed over network, securing 5K devices and protecting Global Information Grid.

United States Air ForceTheater COMSEC Manager

Feb. 2010 - Oct. 2010Camp Lemonnier, Djibouti, AfricaProvided strategic direction for a 4 member team providing communications security support to 50 coalition units consisting of 3K personnel. • Initialized unique key material capability for the Rescue Squadron, delivering combat-area mapping and a vital link for air and ground forces. • Acted as Theater’s Change of Command Ceremony Project Manager; coordinated transportation for 100 VIPs and ensured seamless event operations. Recognized by Incoming Admiral for efforts. • Recognized as outstanding leader and meticulous accountant; garnered inbound and outbound email for 500+ users and efficiently managed 1.9K deployed crypto assets, supporting the anti-piracy mission. • Volunteered at Djiboutian orphanage; provided food and care for 50 young local children.

United States Air ForceBase COMSEC Manager

May. 2009 - Feb. 2010Patrick AFB, FLManaged a 4 member team providing communications support to 33 base and tenant accounts, responsible for over 1100 accountable cryptographic items supporting the space launch mission at Cape Canaveral AFS. • Detailed COMSEC inspector; quickly and accurately identified and rectified over 70 deviations leading up to a major inspection of the program. Recognized by Wing Commander for exceptional performance. • Piloted cryptographic upgrade of 300 secure voice devices, 100% compliant 3 weeks ahead of deadline. • Acquired crucial key material for tenant unit short-notice deployment, ensuring command and control support and a successful mission. • Spearheaded creation and execution of “Cyber Awareness Day” educating 10K base members and contributing to an “Excellent” operations rating by Inspector General. • Reduced crypto assets by 600+ items by reevaluating and validating requirements of all units. • Assisted with child development center move, participated in American Cancer Society’s “Relay for Life”, and organized “Wing Sports Day Olympiad”. 🏆 Recognized as Wing Information Assurance "Professional Performer" and Squadron NCO of the Quarter for accomplishments.

United States Air ForceAtlernate Base COMSEC Manager

May. 2006 - May. 2009Patrick AFB, FLLed semi-annual validation of 1,500 crypto items assuring 100% accountability of all items to higher headquarters; performed 100+ inspections and eliminated serious deviations at unit level. • Developed work center SharePoint website ensuring all unit account information was organized and readily accessible to both co-workers and customers. • Provided initial and annually recurring training to all users of COMSEC material. • Researched and attended specialized crypto key loading course in order to broad job knowledge and effectively train co-workers upon return to work center. • Designed and led office relocation project, resulting in a 150% increase in work space and markedly enhanced physical security. 🏆 Selected as "Warrior of the Week" and recognized as a key player to the work center selection with the “HQ Communications and Information Outstanding Element” Award. ✈ Additional US Air Force Experience includes: NCOIC of Secure Network Control Center • Patrick AFB, FL NCOIC of Theater Battle Management Computer Systems Workcenter • Osan AB, Republic of Korea Network Operations Planner • Shaw AFB, SC