Arkansas Children'sPatient Care Manager
Jan. 2017 - Aug. 2018Little Rock, ArkansasManager of Arkansas Children's West Little Rock Clinic:
•Improved unit ranking from last place to #1 out of 25 units and increased standard of care score by researching state regulations and implementing daily staff training.
•Supervised 50 nurses, phlebotomists, and providers across 5 specialties in an outpatient office.
•Partnered with 100 Directors, CEO’s, CNO’s, and upper management to improve patient flow, safety, and implement child abuse protocols.
•Initiated and implemented new lunch program ensuring 50 patients per week received proper nutrition and meals.
•Onboarded and managed 20 nurses, phlebotomists, and nurse technicians.