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Work Background
Otsuka Pharmaceutical Companies (U.S.)Patient Experience Liaison
Oct. 2021Mississippi and Louisiana•Build and maintain relationships with 100+ specialty pharmacies, providers, and staff to ensure patients receive Abilify Maintena and Rexulti. •Coordinate with insurance companies, distributors, mandated pharmacies, and payers to ensure patients receive therapy.
•Utilize HIPPA certification and prior authorization specialist certification to drive case management and bridge gap between discharge and injection.
Highlights & Achievements:
•Train pharmacists in a rural area needing support initiating injections, which helped 50+ patients receive therapy.
•Develop email template for Mississippi employer formularies with market access knowledge/updates, which is utilized across the nation.
Otsuka Pharmaceutical Companies (U.S.)Neuroscience Account Manager
Mar. 2021 - Oct. 2021Little Rock, Arkansas, United States•Partnered with one counterpart to promote Rexulti (antipsychotic oral medication) and Abilify Maintena (long-acting injection) to 95 Psychiatrists and Primary Care providers. •Delivered performance in top 5% nationally consistently and increased share of market by building and sustaining strategic relationships with key office staff.
Syneos Health (Previously INC Research/inVentiv Health)Pharmaceutical Sales Representative
Sep. 2019 - Mar. 2021Little Rock, Arkansas, United States•Co-promoted Trelegy and Anoro with multiple indications to 90+ Pulmonologists and Primary Care providers.
•Achieved 400% above territory goal and 210% above the district in new therapy starts. •Received Ignite Torch Award for outstanding virtual interactions and increasing sales performance by 20% during COVID-19 Pandemic. •Recognized by Regional Director and Manager as #1 representative in the district for sales pitch and knowledge of medications across disease states.
Arkansas Children'sPatient Care Manager
Jan. 2017 - Aug. 2018Little Rock, ArkansasManager of Arkansas Children's West Little Rock Clinic:
•Improved unit ranking from last place to #1 out of 25 units and increased standard of care score by researching state regulations and implementing daily staff training.
•Supervised 50 nurses, phlebotomists, and providers across 5 specialties in an outpatient office.
•Partnered with 100 Directors, CEO’s, CNO’s, and upper management to improve patient flow, safety, and implement child abuse protocols.
•Initiated and implemented new lunch program ensuring 50 patients per week received proper nutrition and meals.
•Onboarded and managed 20 nurses, phlebotomists, and nurse technicians.
Woman's HospitalRegistered Nurse NICU
Jun. 2014 - Jan. 2016Baton Rouge, Louisiana•Monitored 9 patients per week within the Neonatal Intensive Care Unit while collaborating with 25 neonatologists and pediatricians. •Trained 10 new nurses to understand patient safety, standard of nursing care, infection control, caregiver education, and medication management. •Analyzed and reviewed submissions of lab orders and scans, prescription orders, and discharge protocols.
Our Lady of the Lake Regional Medical CenterRegistered Nurse Endoscopy
Nov. 2012 - Jun. 2014Baton Rouge, Louisiana, United States•Improved patient and staff safety 60% by creating and implementing code system within psychiatric ward, which is still utilized today. •Collaborated with GI specialists and critical care health care professionals to ensure 150 patients per week received optimal care.
Our Lady of the Lake Regional Medical CenterRegistered Nurse Acute PSYC
Jan. 2011 - Nov. 2012Work as a team member and charge nurse on the geriatric and acute psychiatric unit. Evaluate patient needs, develop a plan of care, and monitor patient outcomes in geriatric and adult care setting populations. Establish and maintain a positive working relationship with colleagues as well as superior officers. Effectively communicate between the healthcare physicians/professionals to ensure uninterrupted quality care of all patients. As a charge nurse, coordinate assignments, take responsibility as a superior, and serve as a mentor during that shift.
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