Sterling Fabrication TechnologySenior Manager Operations
Sep. 2014 - Jul. 2017Dallas/Fort Worth AreaAssisted President/CEO. Tracked sales and marketing KPIs and generated applicable reports. Supported sales teams through provision of customer service, order processing/invoicing, and database maintenance. Oversaw employee insurance, onboarding, and new-hire training. Created and managed social media content across all platforms and managed web maintenance activities. KEY COMPETENCIES: KPI, SALES OPERATIONS, PROCESS IMPROVEMENT Created KPI/sales scorecard to increase visibility of sales productivity and quarterly growth
● Researched scorecard types and developed a template to capture the company’s desired metrics
● Compiled necessary data and completed scorecards for 7-member team each quarter KEY COMPETENCIES: PROJECT MANAGEMENT, NEGOTIATION, PROCESS IMPROVEMENT, BUDGET MANAGEMENT Negotiated assist gases contracts to eliminate rental fees & facilitated bulk nitrogen system at zero cost to company ● Coordinated meetings with key vendors, Air Products and West Air
● Conceived and presented marketing and partnership opportunities
● Secured and organized the installation of the bulk nitrogen tank KEY COMPETENCIES: INFORMATION MANAGEMENT, DOCUMENT CONTROL, ADMINISTRATION, ORGANIZATION Originated fulsome operations manual to guide website updates, marketing, vendor relations et cetera
● Documented all processes, procedures, contacts, and timelines
● Stored files in unique folder on shared drive for easy access
● Compiled complete hard copy manual that indexed all online files