Requests
6
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Work Background
Private CompanySVP Corp Admin
Jan. 2024 - Nov. 2024
Montgomery County (VA) Public SchoolsSubstitute Teacher
Nov. 2023 - Jan. 2024
JettyDirector, Partner Experience & Sales Operations
Mar. 2022 - Oct. 2023
RealPage, Inc.Sr. Manager, Client Success | Utility Management - Financial Account Management
May. 2021 - Mar. 2022Lombard, IL; Richardson, TX; Cebu, Philippines; Remote
RealPage, Inc.Sr. Manager, Product Success | Utility Management - Property Account Management
Oct. 2018 - May. 2021Irvine, CA & Manila/Cebu, Philippines
RealPage, Inc.Sr. Manager, Product Success | Utility Management - Strategic Account Management
Jan. 2018 - Sep. 2018Richardson, TX
RealPage, Inc.Strategic Account Manager, Product Success | Utility Management
Jul. 2017 - Jan. 2018Richardson, TX
Sterling Fabrication TechnologySenior Manager Operations
Sep. 2014 - Jul. 2017Dallas/Fort Worth AreaAssisted President/CEO. Tracked sales and marketing KPIs and generated applicable reports. Supported sales teams through provision of customer service, order processing/invoicing, and database maintenance. Oversaw employee insurance, onboarding, and new-hire training. Created and managed social media content across all platforms and managed web maintenance activities. KEY COMPETENCIES: KPI, SALES OPERATIONS, PROCESS IMPROVEMENT Created KPI/sales scorecard to increase visibility of sales productivity and quarterly growth
● Researched scorecard types and developed a template to capture the company’s desired metrics
● Compiled necessary data and completed scorecards for 7-member team each quarter KEY COMPETENCIES: PROJECT MANAGEMENT, NEGOTIATION, PROCESS IMPROVEMENT, BUDGET MANAGEMENT Negotiated assist gases contracts to eliminate rental fees & facilitated bulk nitrogen system at zero cost to company ● Coordinated meetings with key vendors, Air Products and West Air
● Conceived and presented marketing and partnership opportunities
● Secured and organized the installation of the bulk nitrogen tank KEY COMPETENCIES: INFORMATION MANAGEMENT, DOCUMENT CONTROL, ADMINISTRATION, ORGANIZATION Originated fulsome operations manual to guide website updates, marketing, vendor relations et cetera
● Documented all processes, procedures, contacts, and timelines
● Stored files in unique folder on shared drive for easy access
● Compiled complete hard copy manual that indexed all online files
Marathon FitnessSales Support Manager
Jan. 2014 - Apr. 2014Houston, Texas AreaSupported re-branding of FITCO to Marathon Fitness. Provided right hand support to CEO/CFO during viability analysis and strategic planning activities. Managed 8 employees on inside sales, logistics, and installation teams. KEY COMPETENCIES: PROCESS IMPROVEMENT, RESEARCH, OPERATIONS, CONTINUOUS IMPROVEMENT Reduced sales order turn time from 72 to 36 hours or less, increasing quote output per day
● Investigated root cause of delayed orders
● Reviewed and revised ordering procedures
● Executed revised procedures to improve service delivery, timeliness, and customer service KEY COMPETENCIES: LEADERSHIP, MANAGEMENT, TEAM BUILDING, TRAINING, CHANGE MANAGEMENT Promoted ahead of peers to lead purchasing department, sales support, and logistics teams
● Restructured sales support team to resolve some internal equity issues and improve team cohesiveness
● Reorganized logistics team to ensure installs were strategic and timely
● Trained replacement purchasing clerk to manage orders within new process
FITCO Fitness Center Outfitters (acquired by Marathon Fitness)Director - Sales, Services, & Support
May. 2013 - Jan. 2014ADDISON, TX
Reddy IceSpecial Projects/Acquisitions Coordinator
Sep. 2011 - Apr. 2013Dallas/Fort Worth AreaAccomplishments: Personal invitation by CFO to the acquisitions team. Coordinated and facilitated the purchase of 3 major packaged ice competitors totaling over $30M. Performed independent reviews of two small ice competitors and made recommendations on acquisition. Created and implemented a RAMI training program. Provided training, via conference call or on-site visit, to 120+ locations and 500+ employees. Proposed and implemented the Reddy Ice Facebook page, Twitter page, and SharePoint employee portal, as well as a "Day in the Life..." Reddy Ice video series.
Richardson Independent School District4th Grade Teacher
Jan. 2008 - Aug. 2011Richardson, TXAccomplishments: Taught 3 rotations of math; 1 rotation of targeted instruction. TAKS Scores: 2011 - 96%; 2010 - 100%; 2009 - 77%. Founded the MTE Community Garden. Worked with a city council member and Spring Valley United Methodist Church to utilize an empty space on school property to create a 24 plot garden for MTE students and the surrounding community. Spearheaded all efforts including fundraising, grant writing, community outreach, planning, implementation, and maintenance.
RaytheonSr. Contracts Negotiator
Jan. 2007 - Oct. 2007Garland, TXSpearheaded project to recover $1.3M in unused funds during critical funding period
Managed multiple contracts under DCGS 10.2 umbrella
Independent Signature authority of $5M Negotiated SOW, terms and conditions, key personnel, labor hour/rate for each contract
Created Contract Action Summary to improve government customer relations & increase communication
Facilitated key meetings between program management, subcontract management, and the government including alpha negotiations
Managed government/project management meeting schedule & coordinated team events
Trained & supervised 2 support staff
Dallas Area Rapid TransitContracts Specialist
May. 2005 - Jan. 2007Dallas, TXAuthored RFP/RFQ/RFI
Co-authored SOW with project management
Managed all gas contracts for DART
Managed all IT procurements for DART to include: IT infrastructure, print services, and hardware
Spearheaded security surveillance procurement to include site surveys, contractor meetings, SOW/spec revisions
Worked closely with cross-functional team on procurements to include engineering, legal, and IT
Prepared presentations for Executive Administration & Board of Directors
Contract specialist representative on large bus buy traveling team
Trained 20+ personnel on solicitation process & policy/procedures
Southwest Research InstituteContracts Specialist
Jan. 2003 - May. 2005San Antonio, TXNegotiated contract costs, fees, terms and conditions for R&D, Mechanical & Materials Engineering
Issued non-disclosure and non-compete agreements
Worked closely with legal on terms and conditions to learn exposure and liabilities
Managed Cost Plus Fixed Fee, Time and Material, and Firm Fixed Price contracts
Prepared and/or approved contract change orders
Managed all aspects of the subcontract process
Spearheaded critical, high visibility project recovery team for Naval R&D
Streamlined processes to create a more high functioning team
United States Air ForceMedical Technician
Sep. 1998 - Sep. 2008
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