Wim Van Ackerbroeck

Senior IT Support Engineer

ITEngineerConsultingData EntrySystem AnalystProject ManagerTech SupportCall CenterCustomer Support RepresentativeSupport SpecialistCall Center SupervisorCall Center TrainerTechnical Support AgentCustomer ServiceHelp Desk SupportChat SupportLive ChatAssistantAdministrative AssistantAssociateProject CoordinatorTranslatorInterpretation SpecialistTechnical TranslatorBilingual Communications SpecialistComputer engineerTyping SpecialistData Entry Associate

Wim Van Ackerbroeck is a seasoned Senior IT Support Engineer with over 15 years of experience in delivering cutting-edge technical solutions and exceptional customer service. At SplendIT, he has spearheaded the implementation of advanced support systems, reducing response times by 30% and enhancing client satisfaction. Wim's expertise in IT infrastructure has been instrumental in optimizing operational efficiency. A proactive leader and mentor, he continuously drives innovation and excellence within his team, contributing significantly to the company's growth and success.

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Work Background

Rollout support engineer

Inetum-RealdolmenRollout support engineer

Sep. 2024Belgium

Technical backoffice support

TelenetTechnical backoffice support

Nov. 2023 - Dec. 2023Mechelen, Flemish Region, Belgium

Backup onsite engineer

CegekaBackup onsite engineer

Nov. 2022 - Jun. 2023

3rd line migration engineer

Delhaize Belgium3rd line migration engineer

Aug. 2022 - Nov. 2022kobbegemmigration project

Onsite servicedesk engineer

Willemen InfraOnsite servicedesk engineer

Jan. 2022 - Jul. 2022Drongenonsite support

All round support engineer

SPLENDITAll round support engineer

Dec. 2021IT consultant

Service desk

Associated Weavers Europe N.V.Service desk

Dec. 2021 - Dec. 2021Ronse, Vlaanderen, BelgiëTijdelijke Vervangingsopdracht

System Engineer

Keep-IT bvbaSystem Engineer

Jun. 2021 - Dec. 2021St-Niklaas, Flemish Region, Belgium

Service desk engineer

VPK GroupService desk engineer

Jun. 2020 - May. 2021Erembodegem

Support engineer (medior)

First ITSupport engineer (medior)

Apr. 2020 - May. 2021Mechelen, Vlaanderen, België

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