Marian Kristine Ybanez

Appointment Setter / Telephone Sales @Doyel Law, LLC

Document ProcessorDatabase CoordinatorData Entry AssociateTyping SpecialistData Entry SpecialistProject CoordinatorOffice AdministratorResearch AssistantOffice AssistantExecutive AssistantPersonal AssistantAdministrative AssistantComplaint Resolution SpecialistService Quality ManagerCustomer Retention SpecialistCustomer Care SpecialistLive ChatChat SupportClient Relations SpecialistCustomer Success ManagerHelp Desk SupportCustomer ServiceCall Center TrainerCall Center SupervisorAppointment SetterSupport SpecialistCustomer Support RepresentativeCall CenterAdministrative SpecialistHR GeneralistRecruiterLegal SupportEducationCopywritingHR⚖️ LegalAssistantData Entry

I am a dynamic and results-driven appointment setter with extensive experience across office administration, customer service, and client relations. Throughout my career, I have developed strong skills in managing inbound and outbound calls, scheduling appointments, and maintaining CRM systems to ensure accurate data entry and effective client engagement. My professional journey includes successful roles such as my current position at Doyel Law Firm, where I contact leads, coordinate appointments, and provide exceptional customer service to prospective clients. Prior to this, I served as a Recruitment Coordinator at ClearDesk, where I attracted qualified candidates through engaging advertisements, conducted interviews, and facilitated onboarding processes. My background also includes virtual assistance work at Rocket Station, managing client data and supporting administrative tasks, as well as roles in employee relations and human resource management, where I led initiatives to improve workplace satisfaction, diversity, and organizational culture. My achievements reflect my ability to enhance operational efficiency, build strong client and employee relations, and contribute positively to organizational goals.