With over 18 years of diverse experience, I bring a strong foundation in technical support, human resources, and team leadership. I spent 5 years in technical support, followed by a decade as an HR Manager for a local business, where I honed my skills in people management and organizational development. I later transitioned into virtual assistance for a year, and currently serve as Operations Manager, leveraging my broad expertise to drive collaboration, performance, and operational excellence.More...
Micah C
Marketing Project Manager@Rocket Station
Verified
Mark Ian Abella
Operations Manager@Rocket Station
Verified
As Mark Ian Abella, the Operations Manager at Rocket Station, I have successfully streamlined operational procedures, resulting in increased efficiency and productivity. I have also led a diverse team, fostering a collaborative environment that has significantly improved team performance. My strategic planning and decision-making skills have played a key role in successfully managing resources and budgets. I have also implemented innovative solutions to improve customer service and satisfaction.More...
I am a dynamic and results-driven appointment setter with extensive experience across office administration, customer service, and client relations. Throughout my career, I have developed strong skills in managing inbound and outbound calls, scheduling appointments, and maintaining CRM systems to ensure accurate data entry and effective client engagement. My professional journey includes successful roles such as my current position at Doyel Law Firm, where I contact leads, coordinate appointments, and provide exceptional customer service to prospective clients. Prior to this, I served as a Recruitment Coordinator at ClearDesk, where I attracted qualified candidates through engaging advertisements, conducted interviews, and facilitated onboarding processes. My background also includes virtual assistance work at Rocket Station, managing client data and supporting administrative tasks, as well as roles in employee relations and human resource management, where I led initiatives to improve workplace satisfaction, diversity, and organizational culture. My achievements reflect my ability to enhance operational efficiency, build strong client and employee relations, and contribute positively to organizational goals.More...
Krystel Marcelo
Operations Manager@Skip Force
Verified
I'm Krystel Marcelo, an experienced Operations Manager based in the Philippines. Currently, I lead multiple teams, handling development, marketing, and customer success. I specialize in managing platforms like Hubspot, Podio, and ClickUp, while also creating and maintaining internal processes, including SOPs and project flow charts. With a background in customer success and virtual assistance, I focus on ensuring smooth operations, client satisfaction, and team collaboration. My experience spans across quality assurance, service desk support, and process improvement in various industries.More...