Luxottica Retail North AmericaGeneral Manager - Sunglass Hut
Jan. 2013 - Dec. 2014Dallas/Fort Worth AreaWorking in partnership with other members of the management team to successfully manage all daily functions of the Platinum Dallas Galleria store including sales, leadership, recruiting and operations. Leading a team of 10+ employees to provide excellent customer service, maintaining customer relationships and driving sales. Sales: Leading the team to sales excellence, individually exceeding personal sales goals consistently by 140%. Sales leadership ultimately resulted in meeting and exceeding the store's annual Million Dollar Sales goal for 2013. In 2014, coaching, training and developing a new team of sales associates to consistently exceed sales quotas. Top sales and leadership of associates who have increased sales by 15.7% in 2014 over last year's sales. Leadership: Continually motivating, coaching, developing and inspiring team members to support their growth and development. Leadership by example, setting the bar high for customer service and satisfaction. Recruiting and networking to ensure the store is always properly staffed with the right associates at the right time to ensure success of the team. Merchandising: Precise execution and maintenance of brand standards consistently throughout the store. Ensuring proper product placement to appeal to the customer and drive sales and maintain retail excellence throughout the store. Understanding and teaching product and brand knowledge of all products carried in the store. Top brands include: Ray-Ban, Oakley, Chanel, Prada, Maui Jim, Dolce & Gabbana. Operations: Ensuring fluid day-to-day function of the store's systems, POS maintenance and management. Maintaining high standards of loss prevention and inventory control, keeping product loss and shrink below company standard. Keeping constant communication with upper management when an incident of theft or shoplifting occurs, prompt completion and delivery of incident report and inventory replenishment report to Regional Loss Prevention Specialist.