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Work Background
Teleperformance greeceCustomer Support Trainer
Jul. 2024 - Sep. 2024Greece- Provided Tier 1 support remotely, with 99% satisfaction.
- Trained a cohort of 30+ new customer support hires over a 2-month period, covering product knowledge, tools usage, communication best practises and company policy and protocols.
- Developed onboarding materials and conducted live roleplay sessions to improve issue resolution speed.
- Encouraged critical thinking and proactive problem-solving by sharing multiple methods for researching solutions and navigating internal resources.
Teleperformance greeceCustomer Service Specialist
Jun. 2022Greece- Delivered multi-channel support (chat and phone) in English and German language across sales, after-sales, and technical inquiries, assisting an average of 50+ customers daily.
- Troubleshot technical issues, provided product recommendations, processed orders, and handled escalations with professionalism and empathy.
- Applied strong analytical thinking to assess each situation and consistently guide customers to effective solutions aligned with company policies.
- Promoted self-sufficiency among team members by sharing techniques for effective problem-solving and encouraging the use of internal tools and documentation.
- Consistently maintained a customer satisfaction score above 92% and contributed to process improvements.
catering ΔιαμαντήςFood quality control
Mar. 2022 - May. 2022Thessaloniki- Monitored food preparation, storage, and delivery processes to ensure compliance with hygiene standards, safety regulations, and company quality policies.
- Conducted regular inspections of kitchen operations, equipment, and staff practices to maintain high standards and minimize health risks.
- Applied analytical thinking to identify inconsistencies in food quality or processes, recommending tailored solutions in line with regulatory and company guidelines.
- Collaborated with chefs and operations teams to improve workflow efficiency without compromising quality or safety.
City Bio FarmNutrition Consultant
Dec. 2018 - Jan. 2021Thessaloniki, Central Macedonia, Greece- Offered personalized nutrition advice to clients, helping them to achieve their health and
wellness goals. Advised upon specific products depending on their deficiencies or food
preferences
- Provided exceptional customer service, addressing inquiries, resolving issues and ensuring
customer satisfaction
- Strategically managed product placement to optimize sales and enhance the customer
shopping experience
- Served as e-shop Manager, overseeing online operations, product listings, and customer
engagement
- Managed social media account, creating engaging contact and growing online community.
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