Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Teleperformance greeceCustomer Support Trainer
Jul. 2024 - Sep. 2024Greece- Provided Tier 1 support remotely, with 99% satisfaction.
- Trained a cohort of 30+ new customer support hires over a 2-month period, covering product knowledge, tools usage, communication best practises and company policy and protocols.
- Developed onboarding materials and conducted live roleplay sessions to improve issue resolution speed.
- Encouraged critical thinking and proactive problem-solving by sharing multiple methods for researching solutions and navigating internal resources.
Teleperformance greeceCustomer Service Specialist
Jun. 2022Greece- Delivered multi-channel support (chat and phone) in English and German language across sales, after-sales, and technical inquiries, assisting an average of 50+ customers daily.
- Troubleshot technical issues, provided product recommendations, processed orders, and handled escalations with professionalism and empathy.
- Applied strong analytical thinking to assess each situation and consistently guide customers to effective solutions aligned with company policies.
- Promoted self-sufficiency among team members by sharing techniques for effective problem-solving and encouraging the use of internal tools and documentation.
- Consistently maintained a customer satisfaction score above 92% and contributed to process improvements.
catering ΔιαμαντήςFood quality control
Feb. 2022 - May. 2022Thessaloniki- Monitored food preparation, storage, and delivery processes to ensure compliance with hygiene standards, safety regulations, and company quality policies.
- Conducted regular inspections of kitchen operations, equipment, and staff practices to maintain high standards and minimize health risks.
- Applied analytical thinking to identify inconsistencies in food quality or processes, recommending tailored solutions in line with regulatory and company guidelines.
- Collaborated with chefs and operations teams to improve workflow efficiency without compromising quality or safety.
City Bio FarmNutrition Consultant
Dec. 2018 - Jan. 2021Thessaloniki, Central Macedonia, Greece- Offered personalized nutrition advice to clients, helping them to achieve their health and
wellness goals. Advised upon specific products depending on their deficiencies or food
preferences
- Provided exceptional customer service, addressing inquiries, resolving issues and ensuring
customer satisfaction
- Strategically managed product placement to optimize sales and enhance the customer
shopping experience
- Served as e-shop Manager, overseeing online operations, product listings, and customer
engagement
- Managed social media account, creating engaging contact and growing online community.
Intch is a Professional Networking App for the Future of WorkSee more people like Anastasia on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
228599 people
15
Frontend Developer
17
Executive Creative Director / Art Director / Founder @ Those Guys Are Great, Inc
15
Training Manager
13070 people
15
Human Resources @ UB Greensfelder
16
Business Owner @ Tyreworks
16
Agile QA Specialist / Product Owner / Scrum Master