Atendimento ao Cliente | Customer Success | Estudante de Design de Interiores e Ilustração
Verified
I am a professional with over 4 years of experience in customer service, B2B sales, and client relationship management across technology companies, startups, and industries. Throughout my career, I have developed essential skills to interact with diverse customer profiles, always focusing on active listening, problem-solving, and building long-term relationships.
I have worked as a Sales Development Representative (SDR) and Farming Analyst, with hands-on experience in active prospecting, portfolio management, and identifying growth opportunities, consistently using tools like Salesforce and advanced Excel for process organization and data analysis.
Currently, I am expanding my education into creative fields, studying Interior Design and Illustration, aiming to combine my customer service background with projects that value creativity, aesthetics, and visual communication.
I am organized, detail-oriented, and skilled at understanding specific needs and turning ideas into practical solutions — qualities that support me both in customer service roles and creative projects.
I am open to opportunities in Customer Service, Premium Customer Support, Client Relationship Management, as well as design and illustration projects.More...
Isadora Martins
Mentora@@lapidar.io
Verified
Lucas Eduardo Richter Gonzaga
Frontend Web Developer@Afya
Verified
I am a senior frontend developer with over 8 years of experience building high-performance web applications and user-centric interfaces. Throughout my career, I’ve specialized in modern frontend technologies such as React, TypeScript, and Tailwind CSS, consistently delivering scalable and responsive solutions.
I have extensive experience integrating backend services, optimizing performance, and ensuring accessibility across all platforms. From startups to established enterprises, I’ve helped businesses bring their ideas to life with clean, maintainable code and intuitive user experiences.
Key Achievements:
• Led the frontend development of several large-scale projects, improving performance and reducing load times by up to 40%.
• Successfully implemented complex integrations such as Keycloak for secure user authentication and One Tap Login integration.
• Spearheaded the migration to a fully responsive design across multiple platforms, enhancing the user experience for thousands of users.
• Created reusable components and scalable architecture that reduced development time by 30% in various projects.
• Expertise in managing frontend deployment using Docker, Docker Compose, and CI/CD pipelines for continuous integration.More...
Mariana Vidal
Service Design@MKV UX STRATEGY LTDA
Verified
Profile Overview: With nearly a decade of experience in Design and Product Management, I have honed my expertise in leading multidisciplinary teams and transforming complex ideas into elegant and effective digital solutions. My passion for deep user understanding, combined with a keen eye for market trends, has enabled me to lead and collaborate on innovative projects across multiple sectors.
Professional Background: I have a robust academic foundation, having pursued studies in the United States and completed multiple MBAs in Brazil. My global and interdisciplinary education emphasizes Innovation, UX, and Digital Marketing, providing me with a comprehensive skill set that bridges both technical and business domains.
Key Skills:
Leadership and Team Management: I possess a unique ability to inspire, direct, and develop high-performance teams, guiding them from vision establishment to tactical implementation.
Product Strategy and Design: By combining intuitive design with a user-centered approach, I turn visions into viable and desirable digital products.
Data-Driven Decision Making: Whether through Power BI, dashboard analytics, or other methods, I base my strategic decisions on real data and market insights.
Current Role: I am the Service Design, where I oversee all stages of the project, from user research and interface design to digital marketing strategy and product direction. With extensive experience in product design and technology project management, I ensure the solution is both functional and engaging, aligning with market demands. I also have direct experience in the real estate and financial sectors, having worked with Venture Tech in construction and in the financial sector at Stone.
Consulting and Advisory: In addition to my leadership role, I am actively involved in consulting opportunities, particularly in government projects related to product design, UX, and digital transformation. I am also developing a service design consultancy focused on innovation, attracting investors, exploring new revMore...