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Work Background
PHD Researcher
University of StrathclydePHD Researcher
Sep. 2024Student Excellence Award (SEA) Studentship Recipient exploring leadership and career experiences of women academics.
Breathing Space Advisor @ NHS 24
NHS 24Breathing Space Advisor @ NHS 24
Jun. 2021 - Sep. 2024Part of a multi-disciplinary team at NHS 24 my role focusses upon helping people who are going through an emotionally difficult time in their lives providing a confidential and compassionate response by facilitating a supportive space which empowers callers. Providing support by listening, advising and signposting onto appropriate resources and support services.
Hospitality Training Sales Executive
Tennent's Training AcademyHospitality Training Sales Executive
Feb. 2018 - May. 2018Glasgow, United KingdomAs an ambassador of Tennents Training Academy I am widely passionate about encouraging and supporting those into the hospitality industry. Working alongside individuals, businesses and employability programmes my main focus is promoting the use of Government funding to support growth in hospitality and tourism. If you would like to discuss how Tennents Training Academy can support you, or your business to grow please don't hesitate to get in touch,
Assistant General Manager
Fox and HoundsAssistant General Manager
Jun. 2016 - Feb. 2018HoustonResponsible for managing the Fox and Hounds, delivering great customer service and service development. I focus on the Front of House team with an emphasis on building customer relations and developing a strong, exciting brand. Working alongside the General Manager and Head Chef to create the most exciting dining experience in Renfrewshire. Unique in its product, the Fox and Hounds offers customers three beautifully crafted areas each with their own character and charisma. My key role within the organisation is customer service, events, social media & communications as well as encouraging, training and building the confidence of our team members, inspiring them to grow alongside the business.
Marketing Manager
Fox & Hounds / The River InnMarketing Manager
Jan. 2016 - Jun. 2019HoustonManaging the portfolio of 2 venues for content, customer interaction & ROI. Implementing social media strategies and campaigns for new events, products and services. Content creation. MailChimp email marketing & website development. Working as part of the Management & Events / PR team. Supporting the day to day running of the organisation and training staff to develop & understand the customer profile & journey. Ability to manage multiple projects in a fast-paced, deadline-driven environment. I oversee the strategy and activity across all social media channels to build, nurture, and monetise an engaged online community. I monitor and analyse social engagement and sales data to identify new opportunities and shape the direction of the business. I am responsible for the strategic planning, management, and evaluation of the social media presence for all over multiple platforms. I developed and implemented the social media strategy to ensure that it meets the overall business and marketing objectives whilst identifying digital opportunities. I reach and engage with our target market on social media, re-market to our warm leads, and drive conversions. I enjoy building and fostered communities of interest specific to each venue, engaging with prospective and current customers with valuable and interactive content daily.
Call Handler
NHS 24Call Handler
Oct. 2011 - Sep. 2015Glasgow, United KingdomWorking within the NHS as a call hander, I was able to extend my role to include core induction training lead and coach as part of the front line & call handler team. I was responsible for ensuring new staff & currently frontline staff are trained to a high standard to not only do their jobs effectively but also to ensure patient safe is absolute paramount. Training: Ensuring the programme is effectively completed by all new staff entering the organisation. Coaching: To develop and maintain the high standards expected of all staff, to support frontline staff to understand and follow all employer processes and protocols to ensure patient safety. Future Coaching: To facilitate a learning environment for all frontline staff to learn and develop any new skills and competencies required for their role. To help manage any negative or anxieties and to support and promote appropriate developments.
Project Manager
CABLE & WIRELESS WORLDWIDE PLCProject Manager
Sep. 2008 - Nov. 2011Glasgow, United KingdomTo set up the project structure aligned with project goals & objectives, managing project sourcing including human resources, budget and assets required for successful program delivery. Ensuring the standard project management tools were used within the project, such as meeting minutes, management tools and project timings. My role required me to act as liaison among the business units, engineer teams and support teams. providing proactive communication to all stakeholders. I was responsible for project documentation, detailed progress reports and status updates and reporting project status to senior management team.
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