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Work Background
JOANN StoresManagement Staff - Key Holder
Jan. 2024 - Feb. 2025Cary, North Carolina, United StatesOpen and closed store, managed daily assignments to staff, handled bank deposits and resolved escalation customer service issues. Mastered POS system, interviewed and recommended new hires. Onboarded and trained new hires. Resolved escalated customer service issues with 98% satisfaction rating
private-companyExecutive Assistant
Feb. 2021 - May. 2024Cary, North Carolina, United StatesOpen and closed store, managed daily assignments to staff, handled bank deposits and resolved escalation customer service issues. Handled all correspondence and customer service inquiries. Managed order entry and invoiced customers. Marketed online product offerings and managed website.
Mz Poodle DesignsOwner
Jan. 2020Cary, North Carolina, United StatesDesign and manage an online retail company specializing in home decor for dog lovers.
The Signature Cookie, LLC.Co-Owner
Jun. 2018 - Jun. 2020Raleigh-Durham, North Carolina Area
Buttercream's BakeshopIndependent Business Owner
Aug. 2012 - Mar. 2019Apex, NC
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