Razvan Tocoianu

Account Manager @NSF International

Service Quality ManagerCustomer Care SpecialistClient Relations SpecialistCustomer ServiceCustomer Success ManagerAccount ManagerProduct ManagerSales & BizDevIT

With over eight years of experience working for a U.S. based certification body as both an Account Manager and External Auditor, I have developed a strong ability to manage client relationships, deliver measurable value, and ensure long-term customer success across a diverse portfolio of accounts. In my role as Account Manager, I was responsible for maintaining and growing a portfolio of clients, ensuring service delivery aligned with their business objectives, and proactively identifying risks that could impact satisfaction or retention. This closely mirrors a Customer Success environment, where understanding customer goals, driving adoption, and ensuring ongoing value are key to success. Highly organised and accountable, I am used to managing multiple clients simultaneously while maintaining a clear view of priorities, risks, and opportunities. I take a proactive approach to communication and follow-through, ensuring that commitments are consistently met and that customers remain engaged and supported.

People also viewed

Valeria Nikolaeva

Product marketing manager @EYEKRAFT

🧨 Consulting💸 Marketing

Jade Jones-Hawk

Environmental Services Staff @City of Vancouver

Brianne Landskroener

HR @Actalent Services

Product Manager @Imatia

Call CenterPartnerships ManagerAppointment Setter+16 tags

Michaela Spencer

Marketing Consultant

United KingdomData EntryOffice Assistant+20 tags

Amministratrice @altrove Srl

Jéssica Martins

Assistente Administrativo

Administrative AssistantAssistant

Senior buyer @Getinge

Startup FounderEngineerConsulting+3 tags

HR Manager @U.S. Customs & Border Protection

Data EntryCustomer ServiceEntertainment

Communications ManagerManagerBrand Analytics+12 tags

Feedback from Razvan’s ex-colleagues

user-post-1

user-post-2

user-post-3

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

Environment, Health and Safety Manager

Organic Biotrade SRLEnvironment, Health and Safety Manager

Environment, Health and Safety Manager

Organic BiotradeEnvironment, Health and Safety Manager

ISO Standards Consultant

Organic BiotradeISO Standards Consultant

Auditor in training ISO9001, ISO14001, ISO45001, ISO27001

NSF InternationalAuditor in training ISO9001, ISO14001, ISO45001, ISO27001

Account Manager

NSF InternationalAccount Manager

Aug. 2016TimisoaraSupport international offices Auditors expense reports review and approvals PO process for Corporate accounts Checking audit documents Customers and auditors support

Senior Sales Manager

ETA2USenior Sales Manager

Feb. 2013 - Jul. 2016TimisoaraEstablishing, developing and maintaining business relationships with current customers and prospective customers. Project management for global projects Coordinating sales team Processing customer orders

Oracle Product Manager

ETA2UOracle Product Manager

Jan. 2008 - Mar. 2013TimisoaraTargeting potential customers to migrate their applications on Oracle database Creating a partner map solution Managing customers portfolio Promotion of Oracle solutions/hardware Manage customer solutions

Administrator

Media-Form SRLAdministrator

Mar. 2003 - Dec. 2007TimisoaraCompany advertising Inventory management Primary accounting Marketing Management employees

Intch is a Professional Networking App for the Future of Work

300k+ people

130+ countries

AI matching

Get Intch if you'd like to

Get Recommended to New Customers

Connect with Like-Minded People

Find a side project

Reach Top Niche Experts

Find Jobs on a Hidden Market

Find a Perfect Co-Founder

Find a Trusted Mentor

Hire Top Global Professionals

See more people like Razvan on Intch

Customer Service

1791323 people

16

Head of HR services

20

Freelancer

18

Manager @ BlackLord

Customer ServiceService Quality Manager

169322 people

17

Quality Manager @ Infosys BPM

26

Senior Manager - Project Management Office & B2B integrations @ HPETERSEN

15

Senior Sports Content UI Specialist @ Betfair Romania Development