Jeremy Pavleck - Monitoring Expert,

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Work Background

MicrosoftSystems Monitoring / Support Escalation Engineer

Oct. 2021Charlotte, North Carolina, United States

Supreme LendingSystem Engineer

Sep. 2020 - Mar. 2022Dallas, Texas, United States

Pavleck, LLCTechnical Consulting, Writer

Jun. 2016 - Sep. 2020Dallas/Fort Worth AreaWhile my areas of expertise are application and system monitoring (On Windows and Linux, with monitoring tools on Windows or Linux), Automation, Integration and Customer Service I am always up for a new challenge. Currently, I have a core number of customers that I do System Center work for. In addition to that, I write software solutions for small companies - solutions they didn't actually realize they needed. Yes, I'm a cold emailer - but always with a treat. I also write about the history of technology, among other topics. Some of the organizations I've worked for: * United States Marine Corps * United States Air Force * Pennsylvania Department of Corrections * JPMorgan Chase & Co * Citibank * GM Financial * Ford * AutoNation * Dell * Geico and many many more!

MicrosoftIT Service Management Consultant

Apr. 2015 - Sep. 2016Reston, VAPart of a team that has a go-to-market solution around ITSM Technology automation and service delivery solutions. Applies advanced analysis skills and experience in principals of IT operations to define appropriate customer solutions. Current and deep experience with, operating and optimizing and is well versed with the entire System Center solution Proven executive presence, business acumen and consulting skills mixed with strong technical capabilities and experience working on projects through the entire project lifecycle, while maintaining high customer satisfaction. I am resourceful, confident under pressure, and have demonstrated skill in both crisis management and expectation management. In addition to services delivery, I assist account teams to identify, scope, pursue and close strategic business development opportunities while continually driving add-on business within existing accounts. Responsibilities includes •Delivering high quality engagements in both large scale project environments and smaller, single staffed engagements. •Working through complex SOW’s to determine the appropriate deliverables and outcomes and further define as needed. •Knowledge transfer and instruction on best practices with team members that help enhance the quality and efficiency of customer service and process management. •Establish effective working relationships with the Microsoft Business Groups by working through appropriate escalation channels. •Helps account teams identify, pursue, scope and close strategic business development opportunities while continually driving add-on business within existing accounts. •Mentoring and supporting other team members to grow the practice delivery capabilities •Contributing to the growth of the practice though developing and enhancing Intellectual Property for new and existing offerings

VDX Inc.Senior Architect, System Center Operations Manager

Oct. 2014 - Apr. 2015More of my legendary Microsoft System Center skills. System Center Operations Manager, System Center Orchestraor, System Center Service Manager. High end System Center Architect, full System Center skills from architecture, design, implementation, tuning, training and more.

SimplexitySenior Server Engineer

Mar. 2014 - Mar. 2014Provide full circle enterprise IT support for over 400 virtual and physical servers – primary focus was once again monitoring with System Center Operations Manager 2012, with plans to deploy Service Manager and Orchestrator to compliment automation •Server builds •Design monitoring strategy, both short-term and long-term, including comprehensive monitoring definitions and triage response trees •Add/Remove Active Directory users and groups •Complete SCOM 2012 rollout in a complex environment requiring hundreds of synthetic transaction monitors as well as .NET Performance Monitoring of web applications •Update SiteScope monitoring and add additional monitors where needed to aid NOC personnel. •Extensively document monitoring •Decommission of current legacy monitoring systems and transition their monitors into SCOM •Create user views and automation tasks to assist the 24/7 NOC with troubleshooting and problem resolution •Maintain on-call rotation

MicrosoftMicrosoft Premier Field Engineer - SCOM

Oct. 2013 - Mar. 2014Washington D.C. Metro AreaProvide on-site technical support solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft System Center and Private Cloud Solutions •Specialized in System Center Operations Manager, System Center Service Manager and System Center Orchestrator •Focus on large/complex System Center Solutions with Datacenter Automation •Scripting in VBScript, PowerShell •Lead all aspects of the technical discussion by facilitating the customer’s understanding of the product through presentations, demonstrations, proof of concepts, deployments and troubleshooting and support •Help customer implement cross-tool monitoring using 3rd party tools such as HP SiteScope to provide more in-depth monitoring •Mentoring, either via 1 on 1 customer engagements or through the teaching of workshops with up to 20 students •Break/Fix, problem solving, deep level troubleshooting •Management pack authoring •Report authoring •ITIL/MOF training

DellSystem Center Consultant

Mar. 2013 - Oct. 2013Washington D.C. Metro Area*Integrate hardware, processes, methodologies, software, and the customer. *Participate with the customer in the strategic design process and translate business needs into technical systems solutions. *Responsible for the deployment of technical correctness and completeness of integrated systems designs. *Assist the sales organization and related Practice Areas as technical/industry subject matter experts. *Predominantly handle customized and non-standard offerings. *Using business process engineering techniques, implements technical solutions and management processes to achieve overall objectives by means of implementing systems or enterprise-wide solutions, using the company's or a third-party's hardware/software products and/or processes and methodologies. *Integrate solutions and strategies within the customer environment, based on the analysis of customer business goals, objectives, needs, and existing systems infrastructure. *Identify additional product/services sales opportunities in customer organization. *Lead simple to medium complexity engagements as the lead consultant. *Develop measurement criteria to evaluate programs and projects and develops or reviews estimate on technical aspects of projects. *Design quality control and test procedures to ensure the deliverables meet established design and performance goals. *Mainly dealt with System Center Orchestrator and System Center Service Manager design and integration. *Secondary integration of System Center Operations Manager and System Center Configuration Manager *Heavy PowerShell

Windward IT SolutionsService Automation Consultant

May. 2012 - Mar. 2013Herndon, VAFull circle System Center consulting, with a focus on System Center Orchestrator 2012 and System Center Service Manager 2012. Responsible for all phases of System Center deployment, with a specialty in migration from other platforms such as BMC Remedy, VMWare ESX, etc, to the complete System Center silo. Gathering requirements, creating scope of work statements, architecting solutions and managing the teams responsible

Certified Security SolutionsSenior Consultant

Jan. 2011 - Jan. 2012Providing high quality System Center Operations Manager solutions to fit your budget. From 50 Windows servers in a small datacenter to over 5000 Windows, Linux and Unix servers spread throughout the world, System Center Operations Manager can manage it and Certified Security Solutions can implement it! My time as a Microsoft Most Valuable Professional in the product has given us the edge in providing innovative solutions - there's not much we can't do with it!