MicrosoftIT Service Management Consultant
Apr. 2015 - Sep. 2016Reston, VAPart of a team that has a go-to-market solution around ITSM Technology automation and service delivery solutions. Applies advanced analysis skills and experience in principals of IT operations to define appropriate customer solutions. Current and deep experience with, operating and optimizing and is well versed with the entire System Center solution
Proven executive presence, business acumen and consulting skills mixed with strong technical capabilities and experience working on projects through the entire project lifecycle, while maintaining high customer satisfaction. I am resourceful, confident under pressure, and have demonstrated skill in both crisis management and expectation management. In addition to services delivery, I assist account teams to identify, scope, pursue and close strategic business development opportunities while continually driving add-on business within existing accounts. Responsibilities includes
•Delivering high quality engagements in both large scale project environments and smaller, single staffed engagements.
•Working through complex SOW’s to determine the appropriate deliverables and outcomes and further define as needed.
•Knowledge transfer and instruction on best practices with team members that help enhance the quality and efficiency of customer service and process management.
•Establish effective working relationships with the Microsoft Business Groups by working through appropriate escalation channels. •Helps account teams identify, pursue, scope and close strategic business development opportunities while continually driving add-on business within existing accounts. •Mentoring and supporting other team members to grow the practice delivery capabilities
•Contributing to the growth of the practice though developing and enhancing Intellectual Property for new and existing offerings