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Network Power<100 people
Roles
🧑🔬66%
Engineer
🧮66%
Education
💸33%
Marketing
Geos
🇦🇹33%
Austria
🇮🇳33%
India
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United States
Work Background
PSST4LifeDirector
May. 2023Inspiring leader providing Leadership Development, Business Coaching, Personal Development products and success education.
Ascent SolutionsSenior Director Professional Services
Apr. 2022 - Apr. 2023• Optimized professional services, implementing a scalable matrix organizational structure streamlining work efforts and providing growth opportunities for employees and leaders.
• Customer success lead and escalation point, streamlining the process for faster escalation to lead to better customer experience.
• Led the organization through difficult changes managing budget and strategy. • Acted as Incident Executive during DFIR response following a customer breach.
• Created a Delivery Excellence training program to enable all customer facing employees.
• Provide direct oversight for multiple project deliveries to assure client satisfaction and delivery excellence.
• Streamlined resource allocation process to improve utilization and increase profits providing operational efficiencies.
• Owned P&L for practice, worked with the other practice areas to manage the overall budget.
AvanadeDirector, Security Lead
Apr. 2012 - Apr. 2022• Built and led a White Glove Customer Success team of over 300 support professionals, managing 38-million-dollar multi-year contract.
• Established the Security Professional Services practice for the Midwest region, Growing the team by 400% in 3 years.
• Implementing best practices and tracking delivery, staffing, and sales using Power BI and Excel.
• Lowered managed attrition rates year over year and improved talent acquisition processes.
• Led and managed multiple successful projects, including Cloud, Hybrid, M&A, Divestiture, SaaS, and Identity, using Azure DevOps.
• Provide delivery recovery for at risk projects by quickly evaluating the root cause and quickly making necessary adjustments.
• Achieved the highest customer satisfaction levels, mitigated project recovery, and managed teams across borders.
• Work closely with sales team to provide technical guidance and continually upgrading offerings, enabling the sales team.
• Manage KPI’s, track ongoing leads, using a combination of CRM and input from sales to get accurate forecasting to align resource management.
PS Solution TechnologiesPresident
Apr. 2010 - May. 2012Independent IT consultant with 15+ years of relevant business experience. Specializing in Active Directory and Exchange Migrations. Currently working on a Lotus Notes to Exchange Migration.
SWC Technology PartnersSenior Systems Engineer
Mar. 2006 - Apr. 2010United States
Working on several projects simultaneously. Engagement Manager for specific clients, Project manager as needed. Design and implement solutions for clients for Active Directory, Exchange, Enterprise Vault, Symantec Endpoint protection and other solutions as applicable. Domain upgrades, Network setup and maintenance. Deploy OS with Systems Center Configuration Manager.Working on several projects simultaneously. Engagement Manager for specific clients, Project manager as needed. Design and implement solutions for clients for Active Directory, Exchange, Enterprise Vault, Symantec Endpoint protection and other solutions as applicable. Domain upgrades, Network setup and maintenance. Deploy OS with Systems Center Configuration Manager.
Skills: Technology Implementation · Relationship Development · Team Motivation · Service Delivery · Information Security · Customer Satisfaction · Infrastructure
Culligan InternationalSenior System Engineer
Mar. 2004 - Mar. 2006United States
Project lead for Exchange 5.5 to Exchange 2003 migration and Active Directory rollout. Set and enforce security policies apply via Group Policy in Active Directory. Backup using TSM. Blackberry server; DNS; Maintain Corporate name servers; DHCP; Active Directory; Exchange 2003, Ironport Spam blocker. Primary technical resource for Executive team. Cisco and Nortel network equipment.Project lead for Exchange 5.5 to Exchange 2003 migration and Active Directory rollout. Set and enforce security policies apply via Group Policy in Active Directory. Backup using TSM. Blackberry server; DNS; Maintain Corporate name servers; DHCP; Active Directory; Exchange 2003, Ironport Spam blocker. Primary technical resource for Executive team. Cisco and Nortel network equipment.
Skills: Technology Implementation · Relationship Development · Team Motivation · Leadership · Service Delivery · Information Security · Infrastructure
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