Pam Soracco

Director @PSST4Life

TechnologyMedia & TelecommunicationsLife CoachingExecutive CoachAdvisorBusiness AnalystConsultingBusiness Owner

I'm passionate about living with purpose, making an impact, and helping others create a life they truly love. Whether it's working from home, gaining freedom and flexibility, or achieving real work-life balance, I'm here to guide you toward a path that aligns with your values. I thrive on collaboration, finding smart solutions to tough challenges, and connecting with people who are ready to grow. Every day, I wake up excited to empower others to unlock their potential and step into a life of personal growth, fulfillment, and choice. If you're even a little curious about how to create a more balanced, purpose-driven life with the freedom to choose how you work and live—let’s talk. Join the FREE 7-Day Mind Power Bootcamp, and let’s see if you’re ready to take that leap into a new lifestyle.

Feedback from Pam’s ex-colleagues

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Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Network Power<100 people

Roles

💸50%

Marketing

📝50%

Influencer or Blogger

🧑‍🔬50%

Engineer

Geos

🇦🇹25%

Austria

🇮🇳25%

India

🇺🇸25%

United States

Work Background

Director

PSST4LifeDirector

May. 2023Inspiring leader providing Leadership Development, Business Coaching, Personal Development products and success education.

Senior Director Professional Services

Ascent SolutionsSenior Director Professional Services

Apr. 2022 - Apr. 2023• Optimized professional services, implementing a scalable matrix organizational structure streamlining work efforts and providing growth opportunities for employees and leaders. • Customer success lead and escalation point, streamlining the process for faster escalation to lead to better customer experience. • Led the organization through difficult changes managing budget and strategy. • Acted as Incident Executive during DFIR response following a customer breach. • Created a Delivery Excellence training program to enable all customer facing employees. • Provide direct oversight for multiple project deliveries to assure client satisfaction and delivery excellence. • Streamlined resource allocation process to improve utilization and increase profits providing operational efficiencies. • Owned P&L for practice, worked with the other practice areas to manage the overall budget.

Director, Security Lead

AvanadeDirector, Security Lead

Apr. 2012 - Apr. 2022• Built and led a White Glove Customer Success team of over 300 support professionals, managing 38-million-dollar multi-year contract. • Established the Security Professional Services practice for the Midwest region, Growing the team by 400% in 3 years. • Implementing best practices and tracking delivery, staffing, and sales using Power BI and Excel. • Lowered managed attrition rates year over year and improved talent acquisition processes. • Led and managed multiple successful projects, including Cloud, Hybrid, M&A, Divestiture, SaaS, and Identity, using Azure DevOps. • Provide delivery recovery for at risk projects by quickly evaluating the root cause and quickly making necessary adjustments. • Achieved the highest customer satisfaction levels, mitigated project recovery, and managed teams across borders. • Work closely with sales team to provide technical guidance and continually upgrading offerings, enabling the sales team. • Manage KPI’s, track ongoing leads, using a combination of CRM and input from sales to get accurate forecasting to align resource management.

President

PS Solution TechnologiesPresident

Apr. 2010 - May. 2012Independent IT consultant with 15+ years of relevant business experience. Specializing in Active Directory and Exchange Migrations. Currently working on a Lotus Notes to Exchange Migration.

Senior Systems Engineer

SWC Technology PartnersSenior Systems Engineer

Mar. 2006 - Apr. 2010United States Working on several projects simultaneously. Engagement Manager for specific clients, Project manager as needed. Design and implement solutions for clients for Active Directory, Exchange, Enterprise Vault, Symantec Endpoint protection and other solutions as applicable. Domain upgrades, Network setup and maintenance. Deploy OS with Systems Center Configuration Manager.Working on several projects simultaneously. Engagement Manager for specific clients, Project manager as needed. Design and implement solutions for clients for Active Directory, Exchange, Enterprise Vault, Symantec Endpoint protection and other solutions as applicable. Domain upgrades, Network setup and maintenance. Deploy OS with Systems Center Configuration Manager. Skills: Technology Implementation · Relationship Development · Team Motivation · Service Delivery · Information Security · Customer Satisfaction · Infrastructure

Requests

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1362Applied by 27

Consulting or Part-time

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