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Work Background
islaMembership Coordinator
Sep. 2024
islaBusiness Coordinator
Jan. 2024 - Dec. 2024London, England, United KingdomBeing the organisational heartbeat of our business and client interactions, I work to ensure a seamless and efficient experience across all touchpoints. I am the custodian of client interactions, adeptly managing a variety of tasks which reinforces isla's commitment to excellence and client satisfaction.
islaMembership Manager
May. 2023 - Dec. 2023London, England, United Kingdom- Owned the pipeline, and managed inbound enquiries for isla Membership as well as found new suitable leads. - Developed and executed contact strategies to support events, campaigns and marketing activities, aligning with revenue and acquisition targets. - Managed a portfolio of 170+ members and their renewal process.
FreelanceJapanese Teacher
Jan. 2022
Kabur.artFine Artist
Apr. 2021London, England, United Kingdom- Created personal brand, designed and developed brand website at www.kaburart.com and curated brand social media (IG, FB, Twitter, TikTok) and e-commerce platforms (Etsy, Wix, Shopify) with regular content, ads campaign and website updates. - Self-curated 4 solo exhibitions in London, in collaboration with Loca.Art: https://loca.art/collections/susanna-zema-1
- 1st place winner at "Art in the Park" live competition against 14 artists organized in London by "Art via You".
- Featured Artist of the Seasons - Winter 2023 by Art from Heart UK
Japan AirlinesJoint Business Route Coordinator, Marketing & Sales Executive
Feb. 2019 - Apr. 2023Londra- Effectively managed European Sales, Revenue, and Marketing strategy coordination with Japan Airlines Joint business partners: British Airways, Finnair, and Iberia. - Timely communicated data analysis to the partners' sales team with effective usage of tools to support the selling process on a daily and monthly basis. - Managed high-value existing partnerships to deliver on objectives and maximize corporate revenue, support, and awareness.
Japan AirlinesAccount Executive, Italy/UK market
Feb. 2018 - Apr. 2023Londra, Regno Unito- Managed relationships with JAL corporate and trade customers in Italy, for both Japanese and non-Japanese markets
- Represented JAL at trade events, promotions, and sales functions, including supporting educational and familiarization visits
- Secured high-value B2B and B2C accounts through consultative selling, effective customer solutions and promoting compelling business opportunities through sales calls, writing communications, emails, and phone calls
Costa Crociere S.p.A.Commercial Operations - Customer service B2B & B2C - UK, SK, EUROPE markets - B2B, B2C
Jun. 2017 - Dec. 2017Genova, Italia- Provided high-quality B2B and B2C customer assistance for customers and partners from Europe, Scandinavia, and the UK
- Sold cruises for many destinations all over the world and arranged flights, transfers and hotels through B2E and CRM channels
LUISS Business SchoolStudents Tutor
Oct. 2016 - Apr. 2017Roma, ItaliaStudent tutor for the Specialized Master in Tourism Management.
Dealt with everyday issues about students' satisfaction, courses, exams, project works groups coordination, courses materials provision and technological devices support.
Court of Locri Interpreter
Oct. 2016 - Oct. 2016Locri Interpreter English -> Italian and vice versa at the Court of Locri (RC)
Fondazione Giorgio de Marchis Bonanni D'Ocre - OnlusEditor
Apr. 2016 - Jan. 2017L'AquilaEditing of the printed catalog of 594 Japanese books and 27 periodic (mainly about art) owned by the Foundation, with transliteration and translation of books' titles from Japanese/English to Italian.
Fondazione Giorgio de Marchis Bonanni d'Ocre - OnlusLibrarian
Jun. 2014 - Jul. 2014L'Aquila, Italia- Transliterated book titles from Japanese into Latin characters.
- Cataloged books in Japanese (90% art related) to the library system. - Organized resources in an accessible way.
Biblioteca Studi Orientali (La Sapienza)Librarian
Jan. 2012 - Sep. 2014Roma, Italia• Front office and customer support
• Created, updated and managed electronic and printed information resources
• Collaborated to academic course development and liaised with academic departments
• Kept up to date with newly released publications to select library resources
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