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Work Background
Head of Customer Success
activpayrollHead of Customer Success
Sep. 2023 - Sep. 2024United Kingdom
Client Success Consultant
Coordinate SportClient Success Consultant
Oct. 2022 - Jul. 2023United Kingdom
Customer Support and Onboarding Team Lead
EnthuseCustomer Support and Onboarding Team Lead
Jan. 2022 - Jul. 2022London, England, United KingdomSupporting the development of the customer team as the definition of Support and Customer Success was executed within the business. Scaling the team through a period of huge growth; developing the team from a team of three to seven, alongside the implementation of KPI's to accommodate the business' strategic plan for the next financial year.
Client Success Leader
Reward GatewayClient Success Leader
Sep. 2015 - Jan. 2022Birmingham, United KingdomHi I'm Rebecca, I'm a Client Success Team Manager at Reward Gateway. We provide employee engagement technology to the world’s leading companies. Over 1,100 clients including American Express, Groupon, Yahoo!, IBM and McDonald’s use the company’s products to attract, engage and retain the best employees. The company’s products power employee communications, employee recognition, and employee benefits through a single employer-branded hub called SmartHub®.
Senior Implementation Manager
Reward Gateway (previously known as Asperity Employee Benefits)Senior Implementation Manager
Sep. 2014 - Sep. 2015London, United Kingdom
Account Manager
Reward GatewayAccount Manager
May. 2012 - Sep. 2014London, United Kingdom
External Events Manager
National School of GovernmentExternal Events Manager
Apr. 2009 - Dec. 2011London, United KingdomManaging both internal and external training sessions for all public sector employees, through the facilitation of managing venues, food, and site facilities. The National School of Government was a public sector organization.
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