IncubetaMENA Operations Director
Nov. 2024Dubai, United Arab EmiratesManaging the agency’s operations across the MENA region, with direct oversight of the Paid Media, SEO, and Creative departments. Driving performance, profitability, and client satisfaction while leading a high-performing cross-functional team. - Leading the regional operations with a focus on integrated delivery, aligning strategy and execution across Paid Media, SEO, and Creative.
- Overseeing financial reporting, forecasting, and P&L, with a sharp focus on margin improvement and sustainable growth.
- Responsible for achieving the retention target, optimizing client satisfaction and long-term value.
- Spearheading the agency’s restructuring efforts, introducing new operational models that promote agility, collaboration, and client-centricity.
- Contributing to revenue acceleration by developing and executing cross-sell and upsell strategies, aligned with evolving client needs.
- Overseeing a team of 5 HODs, ensuring alignment, collaboration, and accountability across all service lines.