Realogy - Coldwell Banker Residential BrokerageSenior Telecom Specialist
Aug. 2005 - Mar. 2009•Provide support for several telephone systems for more than 60 Coldwell Banker offices, including Nortel Option 11, Nortel Option 61C, Norstar keys system, Avaya S8300, Call Pilot, Audix and Octel
•Provide onsite support to more than 60 offices in Washington, D.C., Maryland and Virginia, extending from Hagerstown to the north, Manassas to the west, Chestertown to the east and Lexington Park to the south
•Perform cross connect on 110 and 66 block panels for telephone connectivity, extend individual lines from telco Dmarc location to company telephone closet
•Perform adds, moves and changes on the Nortel, Avaya, Call Pilot, Audix and Octel systems
•Troubleshoot and correct all telephone, circuit or line problems, troubleshoot and correct all programming and equipment problems
•Coordinate with various LECs to troubleshoot and resolve any circuit or lines issues that could not be corrected internally
•Place orders with various telco vendors for equipment, service, PRI’s, POTs lines, centrex lines, DID’s, etc.
•Responsible for coordinating the upgrade of 12 Coldwell Banker locations from a Comdial key system to an Avaya S8300 pbx, working with various vendors and office management to ensure a smooth transition
•Provide training to end users for the telephone and voicemail systems
• Responsible for the de-installation of telephone systems after the closure of any Coldwell Banker location