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Work Background
Realogy - Coldwell Banker Residential BrokerageSenior Telecom Specialist
Aug. 2005 - Mar. 2009•Provide support for several telephone systems for more than 60 Coldwell Banker offices, including Nortel Option 11, Nortel Option 61C, Norstar keys system, Avaya S8300, Call Pilot, Audix and Octel
•Provide onsite support to more than 60 offices in Washington, D.C., Maryland and Virginia, extending from Hagerstown to the north, Manassas to the west, Chestertown to the east and Lexington Park to the south
•Perform cross connect on 110 and 66 block panels for telephone connectivity, extend individual lines from telco Dmarc location to company telephone closet
•Perform adds, moves and changes on the Nortel, Avaya, Call Pilot, Audix and Octel systems
•Troubleshoot and correct all telephone, circuit or line problems, troubleshoot and correct all programming and equipment problems
•Coordinate with various LECs to troubleshoot and resolve any circuit or lines issues that could not be corrected internally
•Place orders with various telco vendors for equipment, service, PRI’s, POTs lines, centrex lines, DID’s, etc.
•Responsible for coordinating the upgrade of 12 Coldwell Banker locations from a Comdial key system to an Avaya S8300 pbx, working with various vendors and office management to ensure a smooth transition
•Provide training to end users for the telephone and voicemail systems
• Responsible for the de-installation of telephone systems after the closure of any Coldwell Banker location
Hogan & HartsonTelecommunications Technician
Sep. 2002 - May. 2005•Provide support for Nortel Option 11C, 61, and 81C switches for 11 offices across the country
•Access switches remotely utilizing WRQ Reflection software
•Perform cross connect on 110 and 66 block panels for telephone connectivity
•Perform adds, moves and changes; set up mailboxes, menus and auto attendants in Meridian Mail and Call Pilot
•Troubleshoot and correct dialing and routing issues; troubleshoot and correct all programming and equipment problems
•Interface with various LECs to troubleshoot and resolve any circuit issues that can not be corrected remotely
•Assist users with cellular purchases, and resolve any issues with equipment
•Train users on the telephone and voicemail equipment
Dyncorp Systems & SolutionsTelecommunications Analyst
Jun. 2001 - Sep. 2002•Provide support for Nortel Option 61-81C switches for 33 FAA sites across the country
•Monitor switches for problems; access switches remotely utilizing Wterm software
•Troubleshoot and correct dialing and routing issues; troubleshoot and correct all programming and equipment problems •Interface with various LECs to troubleshoot and resolve PRI or TI problems that can not be corrected remotely
•Perform adds, moves and changes; set up voice menus and auto attendants in Meridian Mail
Cypress CommunicationsProgramming Specialist
Jun. 1999 - Mar. 2001•Provide support for Nortel switches for multiple customers
•Program Nortel PBX Option 11C for multi-tenant environment
•Program telephone sets for initial installation; set up Meridian voice mail system for multi-tenant environment
•Insure cutover processes are administered properly from initial phase to completion
•Perform adds, moves and changes
•Interface with LECs to place orders for winback and porting of customer numbers being retained
•Interface with various carriers to troubleshoot and resolve PRI, TI and line problems
•Train customers on the use and features of the telephone and voice mail system
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