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Work Background
JP Morgan Chase, Tampa, FLAssociate/Fraud Specialist
Mar. 2018 - Oct. 2021In my role, I proactively monitored account activities to detect and address suspicious transactions. I performed comprehensive follow-up tasks, including fraud recall and recovery, and implemented corrective actions to mitigate potential security threats. 🕵️♂️💼 I coordinated and conducted extensive testing of OFAC sanctions-related controls, evaluated their effectiveness, and provided detailed recommendations for necessary adjustments. I also escalated any unresolved or critical issues to ensure regulatory compliance and effective risk mitigation. 📊🔍 I contributed to the development and enhancement of a robust fraud strategy by analyzing performance metrics, ensuring high client satisfaction, and implementing measures to strengthen fraud detection and prevention capabilities. This involved assessing and modifying existing fraud detection rules to maintain their effectiveness, even when data was inconclusive. 🔒📈 I led comprehensive investigations into suspected fraudulent activities, scrutinizing transaction patterns, collecting and analyzing evidence, and collaborating with other departments to support effective fraud prevention and resolution. Additionally, I managed individual fraud cases, designed detailed reporting mechanisms, and provided targeted training to enhance my team’s ability to identify and address fraudulent activities. I also ensured regulatory compliance by reviewing and updating procedures and participating in compliance audits. 🕵️♀️📝🔧 #FraudDetection #AccountMonitoring #OFACControls #FraudPrevention #FraudStrategy #ComplianceAudits #RiskMitigation #FraudInvestigation #TransactionAnalysis #FraudCases #FraudRules #SecurityThreats #RegulatoryCompliance #PolicyUpdates #TrainingAndSupport #FraudRecovery #ClientSatisfaction #EvidenceAnalysis #DetectionTechnologies #ReportingMechanisms #FraudResolution #SanctionsTesting #InternalControls #ComplianceReview #FraudPreventionPolicies
EZ Choice Realty, Clearwater, FLReal Estate Agent
Jan. 2016As a real estate professional, I excel at facilitating negotiations between buyers and sellers 🤝. Acting as an intermediary, I skillfully manage communications and offers to ensure both parties reach a mutually satisfactory agreement and finalize the property transaction. My goal is always to create a positive outcome for everyone involved, ensuring a smooth and successful closing. I am also dedicated to meticulously coordinating all transaction details to ensure a seamless process 🏠. I collaborate closely with escrow companies, lenders, home inspectors, and pest control operators to make sure all conditions and requirements of purchase agreements are fulfilled before the final closing date. By staying on top of every detail, I help my clients navigate the complexities of the transaction with confidence and ease. Building strong professional relationships is another key aspect of my role 🤝📈. I cultivate and sustain strategic connections with banks, appraisers, mortgage lenders, brokers, escrow personnel, and attorneys. This network not only streamlines the transaction process but also enhances the overall client experience by providing access to reliable and efficient services. I also conduct thorough market analyses, advise on market conditions, and implement targeted marketing strategies to promote properties effectively 📊📣. By guiding clients through every step, from listing to negotiation to final sale, I ensure they have the support and expertise they need to make informed decisions and achieve their real estate goals. #RealEstateAgent #PropertyNegotiation #ClientRelations #TransactionCoordination #MarketAnalysis #PropertyListings #HomeBuyingProcess #RealEstateTransactions #EscrowServices #RealEstateDeals #PropertyShowings #CustomerServiceExcellence #MarketingStrategies #HomeSelling #OfferSubmission #ContractNegotiation #RealEstateMarketing #MortgageOptions #ClosingDeals #RealEstateAdvice #HomeValuation #PropertyManagement #BuyerRepresentation
United States Navy, Everett, WAPetty Officer 3rd Class Aviation Boatswain’s Mate Handler
Jun. 2009 - Jun. 2014In my role, I directed the movement and precise spotting of aircraft both ashore and at sea. I meticulously coordinated with flight deck personnel, using hand signals to ensure safe and efficient positioning in various operational environments. ✈️🚢 I supervised hangar bay security by implementing and overseeing stringent measures, conducting regular patrols, and ensuring the safety of both the aircraft and crew. My vigilance in monitoring and enforcing safety protocols was crucial for maintaining a secure environment. 🔒👮♂️ I conducted thorough inspections of equipment, structures, and materials to identify and address any errors, defects, or potential issues. By ensuring all components met operational standards and were in optimal working condition, I contributed to the overall efficiency and safety of operations. 🛠️🔍 I reported daily activities and any irregularities, such as equipment or property damage, theft, or the presence of unauthorized individuals. I documented incidents in detail and communicated findings to appropriate personnel for further action. Additionally, I managed complex aircraft handling procedures, coordinated aircraft spotting, and trained junior personnel in best practices. I conducted safety drills to prepare the crew for emergencies, maintained equipment, and monitored operational compliance to uphold high standards. 📋✈️👨✈️ #AircraftMovement #HangarBaySecurity #EquipmentInspection #DailyReporting #AircraftHandling #FlightDeckCoordination #SafetyDrills #PersonnelTraining #OperationalCompliance #AircraftSpotting #SecurityMeasures #EquipmentMaintenance #SafetyProtocols #AircraftRecovery #OperationalReadiness #CrewSafety #SafetyBriefings #OperationalStandards #AircraftPositioning #RoutineRepairs #ComplianceMonitoring #AircraftHandlingProcedures #FlightDeckSafety #HangarSecurity #SafetyEnforcement
Bank of America, Belleair, FLSenior Teller/Sales and Service Specialist
May. 2007 - Feb. 2009In my role, I facilitated a wide range of financial transactions, including deposits, withdrawals, transfers, and loan payments. I processed each transaction with meticulous accuracy, ensuring that all customer requests were handled efficiently and effectively. 💵✅ I managed cash handling with a high level of proficiency, demonstrating exceptional attention to detail in maintaining accurate financial records and securely storing funds. My strong problem-solving skills helped prevent discrepancies and losses. 💰🔒 I provided excellent customer service by engaging with clients daily to address their inquiries, resolve issues, and offer thorough assistance. This enhanced overall customer satisfaction and fostered positive banking relationships. 💬😊 I troubleshot and resolved various ATM issues, such as currency jams and system errors, by diagnosing problems and implementing effective solutions. I coordinated with technical support teams to ensure uninterrupted service availability. 🏧🔧 I oversaw teller operations by managing transaction workflows, verifying transaction accuracy, and ensuring strict adherence to bank policies and procedures. I processed loan applications by reviewing documentation, assessing borrower eligibility, and collaborating with underwriting departments. 📋📊 I conducted end-of-day cash reconciliation by balancing teller drawers, addressing discrepancies, and making necessary adjustments to ensure financial records were accurate. I also trained and supervised junior tellers and sales staff, implemented sales strategies, and ensured compliance with banking regulations and internal policies. 🧾💼🔍 #FinancialTransactions #CashHandling #CustomerService #ATMIssues #TellerOperations #LoanApplications #CashReconciliation #StaffTraining #SalesStrategies #BankCompliance #TransactionProcessing #CustomerAssistance #ProblemSolving #FinancialRecords #CashManagement #BankProducts #OperationalEfficiency #BankPolicies #ServiceAvailability
Target, St. Petersburg, FLGuest Advocate/Cashier
Jun. 2002 - Apr. 2007I assisted the operations supervisor with their daily agenda by meticulously taking meeting minutes, promptly responding to emails, and efficiently handling regular mail. I ensured that all administrative tasks were completed to support smooth daily operations. 🗂️📧 I managed shipping procedures by delegating and overseeing all logistics, coordinating the packaging process, and ensuring timely and accurate delivery of products to meet customer expectations. My attention to detail was key in maintaining efficient shipping operations. 📦🚚 I collaborated with the store manager to conduct thorough weekly inventory checks, verifying stock levels and identifying discrepancies. I ensured all items were properly accounted for and replenished, which helped maintain optimal inventory levels. 📋🛒 I executed various store plans, including adjacency changes and sales strategies, by implementing detailed updates to store layout and product placement. I also supported operations meetings by preparing agendas, discussing goals, and reviewing sales metrics. Additionally, I provided exceptional customer service by addressing inquiries, resolving complaints, and operating the cash register with precision. I maintained store cleanliness by performing regular tidying and restocking duties to keep the store organized and visually appealing. 🧼🛍️ #OperationsAssistance #ShippingManagement #InventoryChecks #StorePlans #CustomerService #CashRegister #StoreCleanliness #AdministrativeSupport #LogisticsCoordination #InventoryReplenishment #SalesStrategies #CustomerExperience #MeetingMinutes #EmailManagement #PackageProcessing #OperationalEfficiency #StoreOrganization #TransactionProcessing #StoreLayout #CustomerConcerns #CashHandling #ProductDelivery #OperationsMeetings #StoreTidying #DiscrepancyResolution
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