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Work Background
Atlas Beach FestGeneral Manager
Nov. 2022Bali, Indonesia
Shunyata Villas BaliGeneral Manager
Oct. 2021 - Nov. 2022Bali, Indonesia• Oversee the day-to-day operation of the resort, including sales and marketing, food and beverage, rooms, housekeeping, and maintenance, including finance and purchasing.
• Ensure the profitability, efficiency, and creativity in F&B Department, including analyzing and controlling food and beverage costs in order to achieve financial targets as well as other operational costs using simple and inexpensive eco measures
• Develop hotel operation efficiency using an integrated Property Management System (PMS)
• Execute the Sales and Marketing operational aspects such as creating rate structure, website creation, travel agent contract, inquiry conversion, correspondence, sales and marketing strategy as well as providing marketing support for SEO/SEM, Google Ads, and Social Media Management Strategy
• Build strong rapport with owners through pro-active and ongoing communication, provide them with in-depth analysis of property performance, incorporating guest, financial, and employee business data; develops and effectively promote ideas for improving property service and profitability to ownership
• Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences at the resort; utilizes those feedback to recognize outstanding employee service performance and improve service delivery; develops innovative ways to exceed guest expectations.
PT. UNCHEZZ Istana Holistik BaliCEO
Jan. 2017 - Oct. 2020Denpasar Area, Bali, Indonesia• Supporting the local community by hiring local fishermen to sustain their life by growing seaweed which attracts and raises fish population
• Harvest was sold to a company producing Bio Stimulants which increases crop production.
• Leading the test phase for deep water irrigation of Cottonii Seaweed for a non-profit foundation. The results are a major step forward in the worldwide growth of seaweed.
• Developed a line of seaweed beauty products which is Organic, Chemical-Free, Paraben-Free and Environmentally Friendly. • Encouraging, coaching and supporting local communities in growing and developing seaweed products to strengthen the economy in participating areas. • Work together with Ministry of Maritime Affairs in coaching local communities in Sidoarjo, East Java and Nusa Penida, Bali in developing various products from seaweed
Peninsula Beach Resort - Nusa DuaGeneral Manager
Jan. 2016 - Dec. 2016Denpasar und Umgebung, Bali, IndonesienResponsibilities:
• Responsible of the day-to-day operation of the hotel to follow the hotel’s standard
• Creating, maintaining and enhancing positive relationships with all hotel members. Ensuring guests satisfaction by consistent delivery of both product quality and service. • Lead the team in achieving the hotel's financial objectives.
• Dealing with customer complaints and comments and implementing the necessary actions needed to higher the customer satisfaction.
• Planning and promoting the marketing strategy of hotel products and in-house events
• Sourcing and identifying potential hotels, restaurants and event venues through executive inspection visits and analysis.
• Being the day-by-day ambassador of the hotel and/or during executive events. • Reporting directly to the owners / Directors of the Board.
• Monitor and ensures compliance with fire, and safety standards and all aspects of risk management
• Monitor and ensure hotel operation that is cost effective • Creating and maintaining positive working environment for all employees to create employee satisfaction.
• Creating and implementing Hotel Standard Operating Procedures (SOP’s) to ensure high standard of service is delivered to the guests. Achievement:
• Increased the Food and Beverage Revenue by 32% within 4 months
• Achieved average of 12.5% savings on energy cost since 3rd month of joining the hotel.
• Successful re-opening of Jacaranda Restaurant.
• Optimizing revenue by initiating new hotel programs and events
• Successfully designed and implemented new menus to drive more F&B revenue.
• Successfully minimizing cost of amenities while remain delivering qualities by negotiating contract with alternative vendors. • Increasing customer relationship through face-to-face interaction, emails and social media contacts.
• Initiate work-related trainings for hotel staff to improve service to hotel’s guests.
Tauch Terminal Resort Tulamben and SpaResort Manager
Sep. 2013 - Nov. 2015Responsibilities:
• Responsible of the day-to-day operation of the hotel to follow the hotel’s standard
• Planning and organizing accommodation and other hotel services
• Dealing with customer complaints and comments
• Continually meeting and greeting customers to ensure guest satisfaction
• Recruiting, training and monitoring staff performance
• Carrying out inspections of property and services
• Planning and promoting the marketing strategy of hotel products and in-house events
• Invented a new and time saving management system.
• Invented phone line system
• Supervising maintenance, supplies, renovations and furnishings
• Ensuring compliance with health and safety and other statutory regulations
• Promote a healthy work environment in order to achieve excellent employee engagement Achievements:
• Successfully raising the Trip Advisor Guest Satisfaction rating of the Tauch Terminal Tulamben up into 4% in only 3 months.
• Achieved best revenue on Christmas and New Year Eve Event in the last 10 years (147%)
• Creating SOP’s to improve service level to the hotel’s guests.
• Promote employee engagement through planning and staff meetings, holding motivational training, briefings. • Successfully reduce energy and water consumption by 58%
• Increase repeater guests through personalized service, customer relationship and employee engagement
HOTEL CORAL BEACH RESORTGeneral Manager
Jan. 2008 - Apr. 2010Hurghada 1, Red Sea Guvernorate, EgyptResponsibilities:
• Day to day operational of the hotel / villas, responsible for all staff and their performance, handling the guest complaints in a timely very good manner, assuring a flawless operation from day to day, assisting the owner in planning further building and constructions to extend the hotel / villa.
• Pre-opening team of the dive centre, responsible for building up the dive centre from the building phase through opening • Responsible of the day-to-day operation of the dive center
• Recruiting, training and monitoring staff performance
• Reporting directly to the owner
• Negotiating prices for equipment, boats and compressors as well as making maintenance contracts
• Responsible for all marketing and advertising Achievement:
• Pre-opening team of Dream Divers – Hurghada, Egypt
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