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Work Background
North American Customer Success Manager
Saint-Gobain Performance PlasticsNorth American Customer Success Manager
Aug. 2018Portage, WisconsinAs the North American Customer Success Manager my team of up tp 7 customer success specialist and I manage up to 13 global medical accounts as well as an additional 125 accounts (over 1000+ custom items) throughout North America produced across multiple manufacturing sites and $56M in annual revenue. The management of these accounts includes development and review of customer scorecards, NPS management, business reviews, order management (expedite requests, processing purchase orders, internal/external requests for changes), credit lines, custom property management, as well as contract negotiation (supply agreement, T&C, product price). All while collaborating with multiple departments (internally/externally) to insure safety/quality measures both on site and for patient usage is followed, and people management of my team. I am driven to be a change agent to improve the life of those around me both in the business and as an end user.
Customer Service Manager
Flambeau, Inc.Customer Service Manager
Oct. 2017 - Aug. 2018Baraboo, Wisconsin  People Management - Payroll, vacation approval, employee schedules, development, training programs for CS/Sales Analyst department (15 headcounts across 7 sites)  Coordinate with Supply Chain (operations, and logistics) to production needs, ship dates, and new product releases for Industrial, Automotive, Contract Fluids and Medical customers  Customer escalations, expedite request, and sample approval  Created sustainable and comprehensive training program for day to day functions in customer service and analyst roles as well as system layouts  Team member for new/updating technology deployment for MRP, EDI and CRM system
Sales Analyst
Flambeau, Inc.Sales Analyst
Sep. 2012 - Oct. 2017Baraboo, Wisconsin Product/Brand Management - Yearly review of customer accounts to check margin, order quantities, and tooling issues to maintain current margin levels, or offer price discounts. While monitoring cost control (estimate vs reality) of new projects, drive project implantation, billing, and customer experience  Establish/Renew stocking agreements, resin riders, and review contracts/terms of condition  Management of Change agent - Approve Engineer/Purchasing change requests, and customer minimum order quantity changes for quote updates or cost absorption
Accounts Receivable Clerk
BoxPartnersAccounts Receivable Clerk
Nov. 2006 - Sep. 2012Elgin, Illinois Entry, and carry through for RMA, freight claims. and credit processing/resolutions  Order/data entry, Accounts Receivable and Payable vouchering  Maintain excel spreadsheets (excel/OneNote) for price guides, debit memos, defective material, price comparison and misc. projects for sales team  Carry over projects from multiple departments including margin review, price uploads, marketing brochures and brand management
Coordinator
Saint Mary ChurchCoordinator
Jan. 2006 - Aug. 2013Huntley, Illinois Develop, plan, and fundraise activities for the ministry  Justify operations expense, and organize fundraisers  Hire, train, schedule, and payroll for 4 employees  Keep up to date on laws and regulations from State and Church
Scheduler
Handyman ConnectionScheduler
Jan. 2004 - Dec. 2006Rolling Meadows, Illinois Priority scheduling of appointments, and assign/dispatch craftsmen, and manage incoming/outgoing job supplies  Answer customer and vender phone calls  Create purchase orders to venders and invoice for customers  Estimate work order cost and data entry follow up calls to customer with price negotiation follow up with A/R, A/P using QuickBooks

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