U.S. ArmyStaff Supervisor
Aug. 2004 - Nov. 2013Completed 9-year career with the U.S. Army. Gained staff supervisor status. Participated in overhauls of different companies.
· Responsible for reviewing, analyzing and evaluating the security controls used to protect the data of the organization
· Responsible for installing and supporting network hardware, software, and applications on PC and Apple computers · Perform installation and upgrading of new network and desktop application software · Responsible for preparing, loading, documenting and testing desktop and network-developed applications for deployment, staff training, and inventory · Handle responsibilities of analyzing hardware and software problems and select proper corrective action · Deploy Cisco routers and switches, and administer Network Monitoring services · Responsible for network evaluations, troubleshooting a variety of network problems, and implementing various software and hardware upgrades · Handle the tasks of configuring and deploying wireless solutions · Responsible for monitoring, troubleshooting, configuring, and deploying LAN/WAN solutions · Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations
· Perform data backups and disaster recovery operations
· Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
· Plan, coordinate, and implement network security measures to protect data, software, and hardware
· Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future
· Developed, implemented and monitored service level agreements with staff and customers, ensuring compliance and quick resolution of specific issues. Achieved 99% system availability and 98% customer satisfaction for over 5 years
