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Work Background
Kuehne+NagelVP eCommerce Marketplace Solutions
Jan. 2023 - Apr. 2024NetherlandsResponsible for eCom Marketplace solutions strategy and go to market approach • Established a new global eCommerce channel focusing on commercial growth & success: defining strategic priorities, go-to-market approach, customer segmentation, pipeline creation, plug& play digital capabilities
• Board member sponsorship & presentation for buy-in on approach; C-level steering stakeholder management, priority, targets & budget setting in collaboration with BU’s and regions
• Agile framework focusing on commercial first approach for capability development & ease of onboarding focusing on customer value proposition co-creation
• Established implementation framework from strategy creation to stakeholder buy in (BU, Sales, IT) and roadmap creation (from pipeline creation to capabilities required and sales material)
PhilipsIT Digital Transformation, Lead IT Business Partner
Jun. 2019 - Dec. 2022Eindhoven Area, NetherlandsResponsible for Image Guided Therapy Business Unit strategic alignment on Business & IT priorities roadmap including transformation programs focusing on solutions, data transformation and digitalization • Engagement with Business Unit leaders, Business Transformation and IT on driving a 3-5 year capability roadmap (focus on Transform & Perform)
• IT Business Engagement Maturity Model – professionalized and established roles & responsibilities for IT Business Engagement
• New ways of working – mindset shift from selling products to solutions including digital propositions, MVP
• New value proposition to elevate digital proposition to consumer centric mindset focusing on e2e consumer journey, data driven decision making & customer lifetime value
CreateGrowth360Founder & CEO
Jul. 2017www.creategrowth360.comEmpowering leaders and organizations achieve growth in the digital age • Maastricht School of Management MBA, Executive Education – Lecturer & Collaborator on course curriculum: Digital Transformation, AI for Leaders, Change Management, Design Thinking Innovation, Team Dynamics • Digital Capabilities Development — Digital transformation strategic roadmap, AI strategy development, agile culture transformation, board level workshop facilitation
• Talent Development - Leadership Coaching, Training Programs (change management for leaders train the trainer), custom training, MBA mentorship • WomeninTech, Digitalization & AI, Future of Work Skills, Hiring for Diversity Advocate, Public Speaking
DHL Supply ChainVP IT Customer Solutions
Mar. 2015 - Jun. 2017Cologne Area, GermanyResponsible for governance, roadmap and commercialization of customer solutions portfolio and IT Business Development activities in Mainland Europe, Middle East & Africa • Shaped direction starting the new function, defining role & responsibilities and building a regional team in the countries
• IT Account Management for top tier customers - building common roadmap for success
• Member of IT and Sales Management Board
• Standardization & operational excellence programs focusing on migrating customers from multiple applications to Pan-European solution
• Commercialization of IT solutions -- defined and simplified costing used by Business Development in RFI,RFQ's
• Solution catalogue creation - stocktaking of solutions classification of strategic and expert ones
• Member of Innovation board - identified along with Product and Business Development candidate solutions to become regional or global products
• Spearheaded solution approach, costing, implementation for value added services such e2e visibility, e-fullfilment
• Managed direct and matrix diverse teams across the region
DHL Global ManagementGlobal Head of Customer Implementations and Solutions
Jan. 2012 - Feb. 2015Cologne Area, GermanyGlobally Responsible for eCommerce Integration Activities with Top 100 Global Customers and Customer Web&Mobile Apps Product Management • Responsible for governance and customer facing application portfolio product management
• Global Customer and Stakeholder management at global level in matrix, multi-unit environment
• Led a team of 7 direct reports and build collaboration country community to drive standards and innovation • Harmonization, standardization and reduction of complexity in customer implementation processes – reduced customer onboarding time to 10days from 4 weeks • Member of Customer Solutions&Innovation board focused on process and solution simplification.
• Spearheaded customer integration automation program – operational cost savings of 200k Euros
• DHL High Potential Leadership program – 2 yr program; 2 months development project in DHL Central America overseeing operational & organizational restructuring with to 1M EBITimpact
• 700k Euros in cost savings and GoGreen initiative via Customer Paperless Billing Program
DHL Global ManagementCustomer Integrations Manager
Jan. 2008 - Jan. 2012USA, EuropeGlobally responsible for customer integration activities for 40+ countries across Europe, Middle East, USA and Africa • Responsible for integration strategy, standards and execution
• Overseen customer interaction and managed development teams for successful delivery
• Managed implementation of large transformation projects with over $100 M cost savings focusing on Customer Migration to new Billing and Tracking Applications.
• CEO recognition on leadership of cross regional customer programs such NikeID deployment in Asia for Olympic Games • Generated cost savings by designing global and re-usable solutions for external and internal customers such as e-Order Fulfillment project deployed for Nike, Liz Claiborne, and Adidas
• Business Process Improvement - new process framework on customer engagement and support model within US Express
• Communication Action Team Leader—volunteered and led a cross functional team to improve X-departmental collaboration
DHL Global ManagementeCommerce Program Manager
Jan. 2005 - Dec. 2007USAProgram Manager for transformation projects managing a cross functional team across multiple continents and collaborating with numerous global customers throughout the program • Responsible for e2e project lifecycle - working with Commercial and Development teams to take an idea to a business case, requirements gathering, agile development and successful rollout
• Worked in close cooperation with Service Operations for ensuring smooth transition from delivery to operations
• Managed Offshore and 3rd parties development and vendor teams
• Transformation project - overseen integration with USPS as part operational footprint reduction
• Communication Action Team Leader—volunteered and led a cross functional team to improve processes and collaboration
• Project portfolio reporting to Senior Management to measure KPI's
AOL TimeWarnerProduct Manager/ Software Engineer
Nov. 2001 - Dec. 2004VA, USAResponsible for software development and IT product management, establishing best practices in Change Management and realizing cost savings through automation. • Successfully worked with vendor and stakeholders to customize off-the shell product and upgrade Help Desk application used by AOL, TimeWarner, Warner Bros
• Saved 20% support costs by developing with support groups an automated request routing schema and root cause analysis
• Established Change Management best practices based on industry standards and internal client interviews
• IT product development lifecycle from request to implementation
• Technical writing and training - wrote administration guides and trained Call Center personnel
NetscapeAssoc. Software Engineer/Business Systems Analyst
May. 2000 - Nov. 2001Sillicon Valley, USABusiness Systems Analysis, Requirements gathering, Software Development Lifecycle • Rapid Application Web Development - participated in all stages of product development from requirements gathering to testing and releasing into production
• Migrated Asset Management data from MS Access to the Remedy Database - enterprise wide
CreateGrowth360
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