Jeremiah ProgramDirector Of Technology
Apr. 2020 - Sep. 2022Minneapolis, Minnesota, United StatesIT SYSTEMS AND SUPPORT
• Manage staff, contractors, third parties, cloud services providers and vendors.
• Lead in the assessment of external and internal technology capabilities.
• Develop and maintain SLA with technology vendors.
• Lead the development and implementation of short and long-term IT project plans.
• Ensure staff compliance with content management policy and IT governance.
• Consult with users, management, vendors, and technicians to assess technology, and related training needs.
TECHNOLOGY EMPOWERMENT
• Lead the vision and execution for the role of technology in families and employees reaching their potential.• Collaborate with programmatic leaders to facilitate the transition and ongoing support for virtual programming for families.
• Oversee the technology aspects of employee onboarding to ensure employees are set up for success from day one in their roles.
• Provide training and development for employees and families to best leverage the technology supports provided and hone their digital skills.
• Develop protocols and best practices to roll out across JP to maximize the effectiveness of a remote work experience for employees.
KNOWLEDGE MANAGEMENT
• Lead the strategy, design, communication and rollout for enhancing the knowledge sharing and dissemination across JP to enhance communication and utilization of knowledge and data.
• Review, design and implement the knowledge management systems, setup, and effective and ongoing utilization across JP.
• Evaluate and implement applications and software to enhance collaboration and knowledge sharing across JP and improve the ways of working across teams.
OPERATIONS
• Develop standards and operational procedures that support current and future operational needs.
• Collaborate with functional teams to identify efficiencies.
• Manage renewal/upgrades with vendors in partnership with Finance team.
• Establish Disaster Recovery procedures and manage and document tests.