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Work Background
Fourway Communication LtdOffice Manager
Aug. 2020 - Feb. 2025Stevenage, England, United KingdomIn my role, I have successfully launched SharePoint intranet sites and strategically targeted Viva Engage posts to enhance employee interaction with company notices, improving overall internal communications. I have also developed cost-saving initiatives by implementing electronic systems, fostering a more productive and efficient work environment for all staff members. Supporting HR functions has been another key aspect of my responsibilities, including assisting with employee onboarding, maintaining personnel records, policy compliance, absence analytics, and coordinating performance reviews. Additionally, I played a pivotal role in website redevelopment by updating content, maintaining site changes, and uploading case studies and articles to elevate the company’s online presence and user experience. To strengthen internal communication, I have presented monthly briefings on Health & Safety and HR-related topics through the company intranet, enhancing employee engagement. I have also ensured clarity and professionalism in business correspondence, optimizing communication across the organization. Furthermore, I have maximized office facilities maintenance and repair processes while managing an overhead budget to improve operational efficiency. My efforts in IT asset management have reduced stock loss, and I have developed a test equipment catalog to enhance monitoring of calibration and availability for the Technical Service team.
Fourway Communication LtdProject Administrator
Jan. 2014 - Aug. 2020London, England, United KingdomFor three years, I assisted the CEO as a personal assistant until a permanent replacement was appointed, managing diary appointments, executing targeted client outreach campaigns, and providing sales support. I led procurement initiatives aligned with company cost-saving goals by implementing streamlined electronic systems and guidance. I also took charge of document control for all projects, utilizing platforms such as eB, Asite, Aconex, Viewpoint (4Projects), and Cemar to ensure seamless document management. Additionally, I improved the agency labour resource process by collating daily site reports into a structured Excel spreadsheet, providing accurate monthly cost data for commercial reviews and forecasting.
ITM MonitoringCommercial Assistant
Aug. 2012 - Jan. 2014London Area, United KingdomI implemented a centralized tracking system for installed equipment on the C701 project, which resulted in a £30,000 cost recovery. Collaborating closely with Project Quantity Surveyors, I supported various projects by compiling substantiation and data for monthly project payment applications. Additionally, I successfully integrated financial reporting functions within the commercial team, enhancing accuracy and making a meaningful contribution to the business’s strategic goals.
Ministry of Education of New ZealandSenior Resourcing Officer
Jun. 2011 - Mar. 2012Wellington, New ZealandI led major funding projects, overseeing the distribution of $1.6 billion in annual funding to over 4,500 early childhood services. This involved coordinating operations to ensure timeliness, generating accurate progress reports, and testing software for efficiency. Additionally, I educated over 20 temporary staff three times a year on data entry for funding applications and customer service queries, becoming a subject matter expert for training Resourcing Officers. To enhance operational effectiveness, I developed funding payment processes to improve performance monitoring and updated the nationwide funding policy memo and circular communication.
Ministry of Education of New ZealandResourcing Officer
Aug. 2009 - Jun. 2011WellingtonI designed and implemented a tailored customer service training initiative for the Resourcing Contact Centre, which boosted customer satisfaction ratings by 15% and improved overall contact centre performance. Additionally, I introduced compliance assistance for early childhood services by creating templates that guided the sector on resourcing entitlements and budgets, supporting debt recovery and service closure processes. I also managed the processing of initial, top-up, and actual data funding forms, handled changes to bank account details, and executed manual adjustments for monthly payments to ensure accuracy and efficiency in financial operations.
Tertiary Education CommissionAdminstrative Assistant
Jun. 2008 - Jun. 2009Wellington, New ZealandI supported a team of Investment Advisors and Manager in the completion of monitoring reports, processing payment schedules, and managing funding contracts. During my time I streamlined document formats, and handled large mail-outs, while also managing incoming ministerial requests and creating new templates for the sign-out process.
Commerce CommissionLegal Support Officer
Jan. 2008 - Mar. 2008Wellington, New ZealandI completed a short-term project to archive confidential files and maintained both hard copy and electronic filing systems. I assisted a team of Legal Advisors with monitoring incoming correspondence, preparing mail-outs, letters, notices, and memoranda, while also supporting general office maintenance.
Ministry of Health New ZealandAdministrative Assistant
Jan. 2006 - Jan. 2008Wellington, New ZealandI managed and updated the external contacts database for NGO newsletters, ensuring accurate and efficient communication. Additionally, I oversaw the archiving of files for offsite storage and compiled reports and materials for meetings. I monitored incoming Official Information Act letters and health reports, formatting and preparing them for filing before redirecting them to the Minister’s office. My role also included handling mail-outs, letter formatting, and general administrative tasks to support smooth office operations.
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