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Work Background
Lighthouse LouisianaDirector of Federal Grant Programs
Feb. 2025 - Apr. 2025Greater New Orleans RegionLighthouse Louisiana is a nonprofit organization dedicated to empowering individuals who are blind, visually impaired, or DeafBlind by providing employment, training, and independent living services. We partner with federal agencies and other stakeholders to develop programs that enhance accessibility, inclusion, and economic opportunities.
This role ensures compliance with federal regulations, maximizes funding opportunities, and aligns grant activities with organizational goals. Working closely with internal departments, government agencies, and community partners to secure and manage funding for critical programs and initiatives.
Seneca Global Services, LLCTraining Manager and Site Integrator
Mar. 2021 - May. 2024Greater New Orleans RegionTraining Project Manager & Incident Resolution Lead on Cerner based software system training at US Military Health Facilities. Issue resolution conducted through ServiceNow platforms in conjunction with project tasks maintained by MS Project. The duties included collaborating with local MTF, Solution Owners, Super Users (Peer Experts), and Functional Champions on troubleshooting technical issues related to MHS GENESIS applications and connectivity. Communicates and disperses all downtimes to the local MTF for awareness. Assign classrooms/computer rooms for training and provide calendar invites. Manage training rosters, user role assignments, and load provider credentials. Forecast manpower requirements for trainers (trainer staff onsite) Track and facilitate action items related to implementation and sustainment. Support site scheduled events deployment activities, and sustainment planning. Support and facilitate gap analysis of events’ output data. Submits tickets to initiate MHS Genesis account creation and provisioning for end users. Demonstrates skill in preparing instructional aids and plans and determining training objectives and goals. Develops or directs the development of solutions to complex problems requiring extensive understanding of the project functionality and lifecycle. Assists in facilitating MHS GENESIS related deployment phase and sustainment phase related activities. Designs, develops, and maintains reports and analytical tools. Uses current knowledge of business and technology to recommend systems and process improvements. Provide support to Military Treatment Facilities (MTFs) outside the primary region, as directed by the Regional Project Manager.
ExperisEPIC Implementation Specialist
Oct. 2020 - Feb. 2025Served as a subject matter expert during a EPIC Care full cycle deployment. Providing application development, testing, training, implementation, optimization, both virtual and at the elbow support across all modules both ambulatory and inpatient modules. Supporting EPIC Ambulatory Provider, Ambulatory Nurse, Patient Access Cadence, Patient Access Grand Central, Revenue Cycle HB/PB, ClinDoc (CPOE)
Slidell Memorial HospitalClinical Applications Analyst
Nov. 2017 - Jun. 2020
LCMC HealthCadence Analyst
Sep. 2017 - Nov. 2017New Orleans, Louisiana
Ochsner Health SystemIS EPIC Clinical Specialist
Jun. 2016 - Sep. 2017Greater New Orleans AreaPhysician Line Specialist, All Epic and Technical Troubleshooting
TriWest Healthcare AllianceAdministrative Trainer
Jan. 2016 - Jun. 2016Greater New Orleans Area
St. Francis HospitalImplementation Support
May. 2015 - May. 2015East Hartford, ConnecticutAmbulatory and Cadence Floating Support for Post Go-Live at the elbow support in specialty clinics
WIS InternationalArea Recruiter Trainer
Dec. 2014 - Apr. 2015Finding and Training qualified candidates in the field of Inventory Services
University of North Carolina at Chapel HillEPIC Credentialed Trainer
Dec. 2013 - May. 2014
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