Jared Yeo - Success Manager,

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Work Background

FICOTerritory Client Sales-Associate Partner

Feb. 2019 - Mar. 2021Johannesburg Area, South AfricaClient partner, solution sales and commercial facilitator who focuses on driving sales proactively, from demand generation through to contract close. Responsible for achieving set sales targets by focusing on sales based activities, relationship building, long term strategic and tactical planning as well as commercial model development which meets both the Customers time and budgetary constraints - encompassing the full range of FICO's solutions and software portfolio - currently within the telecommunication sector.

ATIO Pty LtdKey Account Manager

Jul. 2013 - Feb. 2019Johannesburg Area, South Africa• Primary point of contact to assigned key accounts. • Achieve annually prescribed Sales Target(s). • Build & sustain an effective relationship & communication channel between the Customer & ATIO. • Relationship management and co-ordination - Vendors, Suppliers, Customers (not limited). • Analyse & assist in ensuring assigned customer(s) achieve their defined goals & ROI objective(s). • Compiling and maintaining Account Plans and associated Forecasts. • Developing, managing and maintaining associated Pipelines and associated Gap(s). • Strategic solution(s) design and roadmap(s) development and associated presentation(s). • Assist with annual budgetary requirements. • Identify possible risks and assist in mitigating - within assigned accounts (not limited). • Identify plausible / feasible opportunities - within assigned accounts (not limited). • Prospect for new business opportunities where / when necessary. • Facilitate Vendors/Suppliers/Customer workshop(s) / roadmap(s). • Ensure prescribed adherence to SLA's - with associated and assigned team(s). • Ensure customer satisfaction and retention - with associated and assigned team(s). • Ensure customer deliverables, requests and requirements are met / provided. • Ensure customer deliverables, requests and requirements are completed within the prescribed time frames and / or budgetary constraints - with associated and assigned team(s). • Document preparation/compilation - as required and / or requested - for example (not limited): • Service Level Agreements, • Professional Services - deployment(s) and implementation(s), • Cloud based solutions, on premise Software and / or Hardware solutions, • General device and component quotations/solutions.

ATIO Pty LtdAccount Manager

Nov. 2007 - Jun. 2013Johannesburg Area, South AfricaPrimary function(s) - brief: Service Delivery Management: • Primarily focused on 7 critical areas: The Customer, Resource management, Technology deliverables, Efficient/Effective Projects, Policies/Procedures, Communication & Quality. • Build & sustain an effective/efficient relationship & communication channel between the Client & ATIO. • Primary point of contact for each of my assigned customers – 24x7x365 • Identify risk areas within IT environments, plan, develop & implement solutions to reduce risk(s). • Identify Opportunities within IT environments & follow standard Sales processes. • Research, liaise with vendors/suppliers & facilitate lab sessions for new Technology rollouts etc. • IT infrastructure project analysis & design assistance using key deliverables – Quality driven approach. • Assist with yearly IT budgets – Hardware, Software – both CAPEX & OPEX. • Analyze & assist customers in achieving their defined goals, IT strategies & ROI requirements. • IT Change Control, Auditing & Compliancy assessments, plans & implementation. • Full IT environment solutions architecture as well as WAN/LAN solutions/recommendations. • Microsoft License auditing & advisor. Operations Management: • Ensure effective/efficient communication channels are established & maintained. • Point of contact for engineer(s) in conjunction with assigned Operations Executive. • General Project management & project deliverable management. • 3rd Party Management – various vendors & suppliers i.e. ISP’s, Hardware Repair Centres etc. Sales & Account Management: • Manage accounts to ensure client satisfaction, retention & full adherence of SLA • Preparation of SLA’s, infrastructure & general solution proposals as well as Sales quotations. • 'Farm' existing accounts to identify new opportunities. • Prospect for new business, identify & filter opportunities – predominantly within existing client base. • Ensure the correct mix of new & existing business to ensure targets are achieved.

SymetrixNetwork, Server & Desktop Systems Administrator

Feb. 2003 - Jun. 2007Johannesburg Area, South AfricaAll aspects related to Network. Server & Desktop support, maintenance and implementation. Primary function(s) - brief: • Disaster Recovery - Management, implementation, configuration, support and maintenance. • Maintenance and support of numerous small to medium size IT environments and infrastructures. • Risk Identification, solution planning, configuration and implementation. • Provide telephonic first line technical support to existing clients as well as internal technical team. • IT Environment and Infrastructure system trending, analysis and general testing. • Server and client level Anti-virus Administrator – various AV suites. • Network support, Load Balancing and Switch Management. • Multiple Windows Server environment support engineer. • IT Change Control and Audit Management. • Assembly, configuration and upgrading of Desktops, Notebooks & Servers. • General Installation and configuration of hardware & software. • General troubleshooting of hardware, software & user related issues. • Installation and configuration of miscellaneous peripheral equipment – including Mobile Devices. • Analysis, Planning, Design & Implementation of Local & Wide Area Networks – including VPN’s. • Establishing & maintaining relationships with clients - consulting with clients wrt. hardware and software solutions - based on the financial, strategic information & future organization goals. Key Projects and Achievements: Network, Desktop and Server Support for: The South African Insurance Association, The Ombudsman for Short-Term Insurance, Sony Music SA, Broron Technologies, Select Music Distributions, The Insurance Institute of SA, ACI Worldwide, Associated Marine, The Bio-vaccine Institute of South Africa & Comtech

UCS SoftwareSystems Administrator

Mar. 2001 - Feb. 2003Johannesburg Area, South AfricaAll aspects related to fully integrated IT systems. Primary function(s) - brief: • IBM and Dell - POS support engineer. • IGEL and HP/IBM/DELL Thin-Client support engineer. • Large Windows Server Environment support engineer. • Network infrastructure and Load balancing engineer. • IT Change Control and Audit Management. • Junior IT Manager and Team Leader for specific clients. • General SAP R/3 Client software installations, configurations and related issues. • Zebra labelling printer technician and support engineer. • HP printer technician and support engineer. • Assembly, configuration and upgrading of Desktops, Notebooks and Servers. • General Installation and configuration of hardware and software. • General troubleshooting of hardware, software and end-user related issues. • Installation and configuration of miscellaneous peripheral equipment – including mobile devices. • Backup implementation, configuration and support, including disaster recovery procedures. • Anti-Virus Software testing, configuration, implementation, support and Maintenance. • Spy-ware analysis, tracking, removal procedures and prevention techniques. • Analysis, Planning, Design and Implementation of Local and Wide Area Networks. • Establishing and maintaining relationships with clients. • Provide telephonic first line support to new and existing clients as well as internal staff. • Consulting with clients for hardware and software solutions - Business advantages and continuity - based on the financial and strategic information, and future organization goals. Key Projects and Achievements: • Woolworths, Game, Dions and Makro - POS support engineer country-wide. • BPB Gypsum - Junior IT Manager and Network support engineer. • Vodacom: Public Access Terminal – Co-ordinator, facilitator and support engineer - Gauteng rollout. • Woolworths – East Rand Team leader – Managed 6 support engineers.