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Work Background
MI-GSO | PCUBEDProgram Management Office Manager
Jan. 2021 - Apr. 2024MI-GSO|PCubed, Ann Arbor, MI The client’s Information Security organization provided policies, standards, and services with the focus of increasing the NIST cybersecurity maturity assessment (CSMA) for the entire enterprise. Established the Information Security PMO designed to provide portfolio management, program planning, execution support, change management, communications, and transparency to executive leadership. • Created a Program Structure that aligned to NIST and CSMA Information Security frameworks. Establish governance structure for 25 projects and 14 initiatives. Improvement target was met. Provided executive level reporting to CISO and CIO. • Created an Organizational Change Management practice within the Program to help with user acceptance of new services by providing roadshows to introduce the new services, engaging in workshops with the operating company leaders to guide them in building their CSMA Roadmaps.
• Served as Delivery Manager for 9 consultants supporting the client and its operating companies. Provided coaching and mentoring support for these consultants and managed performance reviews, compensation planning and issues.
DTE EnergySenior IT Manager - Infrastructure
Apr. 2018 - Dec. 2020Detroit, MiDTE Energy, Detroit, MI 2015 - 2020 Senior IT Manager – Infrastructure / Infrastructure Operations (2018 – 2020)
Directed the activities of 2 supervisors with a staff of 51. Managed a budget of $9.3M. • Created an infrastructure strategy that enabled the transformation to a dev/ops model by automating server builds. Lowering defects by 55%.
• Decreased server & database build time by 97% resulting in savings of $.5M annually by initiating Infrastructure as Code projects to streamline server builds. Build time reduced from 10 days to 2 hours. • Championed enterprise-wide Vulnerability Response (VR) implementation in ServiceNow, integrated with patching tools, which achieved security standards compliance.
• Led the implementation of ServiceNow CMDB, Asset Management, Discovery, and Event Management deployments which consolidated data across the IT organization. • Contributed $9M to the CIO’s expense reduction target of $27M by championing the refresh of the corporation’s entire storage array. Senior IT Manager – SAP/ERP/BI Development & Operations (2016 – 2018) • Created a strategic enterprise technology plan as SAP Product Owner, that supported new, improved business capabilities, and drove efficiencies by leveraging SaaS/Cloud products. • Increased self-service capabilities to 17,000 HR users with the implementation of SuccessFactors. Senior IT Manager - Business Relationship Manager (2015 – 2016)
Managed the activities of 12 individual performers. Managed a budget of $1.7M. • Eliminated paper, copiers and scanners associated with expense management through the implementation of Concur which significantly contributed to the COO’s goal.
• Decreased the cycle time to review and approve expense reports by enabling leaders to review and approve expense reports via their cell phones.
Con-way FreightMobile Strategy Sr. Program Manager
Sep. 2014 - Mar. 2015Ann Arbor, MIDirected a team of 10 project managers with 75 individual performers. The program was responsible for delivering new hand-held mobile devices to truck drivers and dock workers across North America. Teams were responsible for device selection, user experience design, application modernization and deployment. Managed a budget of $73M.
• Streamlined the project schedule by holding a 4-day joint scheduling session focused on recovering from a 3 month slip in schedule that occurred prior to my arrival. Achieved consensus from all participants and Steering Committee so that schedule was successfully baselined and maintained. • Led cross functional Steering Committee meetings. Presented and discussed project status and issues with company president and his executive staff. Prepared presentations for the company’s Board of Directors review.
Hewlett Packard EnterpriseApplication Services Executive - Oil & Gas
Jan. 2013 - Jan. 2014Pontiac, MIManaged the delivery of ITIL processes for a major oil and gas company. Led a global team of 15 supervisors and 300+ resources in multiple countries. Managed a budget of $28M.
Hewlett Packard EnterpriseApplications Services Executive - Automotive
Jan. 2010 - Jan. 2013Pontiac, MichiganDirected the delivery of development projects for real-time plant floor systems. Led a team of 10 program managers and 250 individual performers. Picked up responsibility for HR, Finance and OnStar systems while achieving outstanding performance on delivery and improving financial performance. Total budget of $58M.
• Increased profit from 10% to 35% in 2 years. • Successfully implemented the agile development methodology across the plant floor applications team. • Eliminated escalations by focusing on delivery excellence and relationship management.
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