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Work Background
United States Postal ServiceLetter Carrier
Aug. 2024Patchogue, New York, United StatesExecuted excellent customer service in response and resolution to questions and concerns.
- Safe handling of cash/money orders to residents
- Rang customer sales and conducted supply inventory. - Organized mail according to type/service for distribution.
- Maintained and replenished merchandise/supplies.
- Received commendation for delivery performance, consistently receiving zero service-related complaints.
- Sorted/organized mail according to zip code for distribution.
- Delivered mail to assigned locations.
- Collected mail from assigned "drop" locations.
Suffolk Credit UnionPersonal Banker
Jul. 2023 - Aug. 2024Medford, New York, United States
TDCustomer Service Representative
Nov. 2022 - Jul. 2023Elwood, New York, United States- Consistently executes appropriate behaviors to deliver a Legendary Customer experience in the Store
- Conducts needs-based conversations and offers financial solutions to meet Customers’ needs
- Proactively reaches out to Customers to deepen relationships through needs-based conversations
- Performs a broad range of tasks of varying complexity and scope
- Participates in opening and closing Store procedures
- Opens accounts and related services
- Originates loan applications, prepares documents, and conducts loan closings
- Perform Teller 2 responsibilities as needed
TDTeller II
Apr. 2022 - Nov. 2022Elwood, New York, United States- Makes quality referrals to appropriate partners
- Meet quarterly goal of opening different products with customers
- Responsible for making sound decisions and timely problem resolution
- Trains and acts as a mentor to new Tellers
- Assists Head Teller or Assistant Head Teller with daily duties as directed by management
- Resolves problems independently, escalating more difficult issues to management
- Performs advanced transactions, including foreign exchange; Bank Secrecy Act (BSA), reporting and correcting discrepancies
- Performs Teller 1 responsibilities as needed
TDTeller I
Sep. 2021 - Apr. 2022Elwood, New York, United States- Responsible for meeting individual performance metrics
- Responsible for making sound decisions and timely problem resolution
- Resolves problems independently, escalating more difficult issues to management
- Processes Teller transactions for Customers including servicing Customer accounts, accepting loan payments, accepting safe deposit box payments, processing sales of gift cards, cashing checks, verifying currency, balancing cash drawer, and night deposits
- Balances Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary
- Adheres to safe deposit box procedures/operations and guidelines
- Services both lobby and drive-thru Customers
United States Postal ServiceLetter Carrier
Aug. 2018 - Sep. 2021Central Islip, New York, United States- Executed excellent customer service in response and resolution to questions and concerns.
- Safe handling of cash/money orders to residents
- Rang customer sales and conducted supply inventory. - Organized mail according to type/service for distribution.
- Maintained and replenished merchandise/supplies.
- Received commendation for delivery performance, consistently receiving zero service-related complaints.
- Sorted/organized mail according to zip code for distribution.
- Delivered mail to assigned locations.
- Collected mail from assigned "drop" locations.
Independent support services Support Staff
Nov. 2015 - Jun. 2018
Live Fly LLCBusiness Owner
Apr. 2013 - Jan. 2017- Built great rapport with all vendors in an effort to grow a relationship and generate business.
- Created social media accounts and built a Facebook business page with over 500 active users.
- Managing inventory levels and conducting market research in an effort to stock the latest inventory.
- Key administrator in the development of annual business plans, forecasts, and budgets as well as short and long-term growth strategies.
- Handling all franchise finance and employee administration responsibilities including benefits, accounts payable/accounts receivable and all required federal and state government filings.
- Communicating with clients, and other individuals to answer questions and explain information.
- Track budgets, progress reports, or cost-tracking reports.
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