Nora Murray, PMP

Technical Project Manager

Document ProcessorData Entry SpecialistData EntryProject CoordinatorOffice AdministratorResearch AssistantAssistantComplaint Resolution SpecialistCustomer Retention SpecialistCustomer Care SpecialistClient Relations SpecialistWeb DeveloperFrontend DeveloperITCustomer ServiceCustomer Success ManagerProduct ManagerProject ManagerTech Support

PMP‑certified Technical Project Manager with 20+ years leading SaaS, data platform, and high‑security initiatives for government and Fortune 500 clients. Known for cross‑functional leadership, risk management, and Agile delivery, with a strong record of recovering at‑risk projects, improving operational flow, and mentoring teams. Brings deep experience aligning engineering, product, and business stakeholders to deliver complex solutions with clarity and predictability. Now leveraging PMP‑level rigor and technical fluency to drive stronger outcomes in software project management and enterprise delivery.

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Work Background

Customer Success Manager

AgencyQCustomer Success Manager

Jul. 2023 - Oct. 2024remoteAs AgencyQ’s Client Success Manager, I lead the Run and Maintain Support team. With over 25 years background in development, accessibility (508 compliance), Search Engine Optimization (SEO), development, testing, and management, I bring experienced oversite for a team that works on challenging tasks. I support my team by networking with experts within AgencyQ to resolve issues with the best solution. I analyze tickets to find where additional training is needed so AgencyQ can produce the highest possible product for their clients. The Run and Support team strives for proactive growth across projects.

UX Frontend Engineer

Abbott LaboratoriesUX Frontend Engineer

May. 2020 - Jul. 2020

Application Developer

Veterans United Home LoansApplication Developer

May. 2019 - Apr. 2020

Consultant/Salesforce Lightning Developer

Clarus GroupConsultant/Salesforce Lightning Developer

Aug. 2018 - Jan. 2019Developer for Salesforce Lightning

Sr Web Developer | MS Office Suite Developer for Document Management

DST Systems, Inc.Sr Web Developer | MS Office Suite Developer for Document Management

Jan. 2001 - Jun. 2018

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