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Work Background
Shamis & Gentile, P.A.MassTort Intake Specialist
Feb. 2024Law Firm Account.
Handling client calls - inbound and outbound.
Gathering information for Client Questionnaire, helping clients regarding their Retainer Agreements and HIPAA Forms
OP360 (OfficePartners360)Associate
Mar. 2023 - Dec. 2023Central Visayas, PhilippinesResponsible for entity searching regarding defendant information. Sending LOR, Spoliation letter, Insurance Disclosure to defendants and, Medical Authorization HIPAA to plaintiffs. Responding to the investigator’s queries regarding investigation requests to cases. Handling premise cases - General Injury, Slip and Fall, Trip and Fall, Animal Incident and Special cases (Salon, Security Negligence, Rape & Molestation and Catastrophic cases)
TAHCHEAssociate
Oct. 2022 - Mar. 2023Central Visayas, PhilippinesResponsible of the faxes coming in to the system for patient’s scheduling for imaging procedures and patient’s medical history for filing.
ConcentrixCustomer Service Advisor 1
Jan. 2021 - Dec. 2021Cebu, Central Visayas, PhilippinesHandled health provider calls regarding member’s benefits and eligibility, med authorization and claims. Responsible for providing quality calls at a timely manner with all the essential information needed.
ePerformax Contact Centers & BPOCustomer Service Consultant
Jul. 2018 - Jul. 2019Cebu, Central Visayas, PhilippinesHandle buyer and seller calls regarding cases opened by the buyers against the sellers. Responsible for helping resolve the cases if these got escalated.
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